How to Choose a Tree Care Service
Last updated October 2024
On occasion your trees might become shady characters, done in—and perhaps ultimately brought down—by disease or damage or both. Here's how to find a great branch manager.
Customer Reviews
Our Ratings Tables report reviews we collected from area homeowners. We primarily surveyed Checkbook and Consumer Reports subscribers, but also other randomly selected consumers we invited to participate. Our Ratings Tables report results for companies that received 10 or more ratings on our surveys. Click here for further discussion of our customer survey and other research methods.
Although several area companies rate quite high for the quality of their work, the news is not all good. In addition to complaints of lousy customer service by companies that rate poorly, customers often complained of being overcharged, getting poor results, and having their property damaged by careless, untrained workers.
Complaint Records
Our Ratings Tables also show counts of complaints we gathered from the Better Business Bureau for a recent three-year period, the number of complaints on file with the Consumer Protection Division of the Illinois Office of the Attorney General for a recent two-year period, and complaint rates relative to the volume of work companies do. Click here for more information on reported complaint counts and rates.
Payment Policy
Check with companies to see if they will accept payment after the job is finished. This gives you leverage to ensure work is done properly and on time. Most companies will allow you to withhold the entire amount until completion, but a few require customers to pay at least half earlier. If possible, make all payments by credit card, which allows you to dispute the payment if things don’t go as planned.
Insurance
Check whether a company’s liability insurance and worker’s compensation insurance are current. Ask to see certificates of insurance, and call to verify coverage. If a company is not properly insured, it may not be able to compensate you for harm it causes you or your property, and may not be able to pay for injury to its own workers or other people, or for damage to your neighbors’ properties. If the company doesn’t pay, you may be liable—even for injuries to the company’s own workers. This is a serious concern because high-powered equipment, heavy branches and trunks, lofty heights, and proximity to power lines make tree work dangerous.
