Scan Design Furniture
19320 33rd Ave W
Lynnwood, WA 98036 425-771-7226
Lynnwood, WA 98036 425-771-7226
Checkbook's Top Rating | |
---|---|
Quality | NO |
- 15 ratings
- 67% gave a "superior" overall rating
- Compare 46 nearby furniture stores
- "I ordered a piece of furniture on 1/22/13 and was quoted delivery in April. I hesitated as I needed..."
Read More Comments
Consumer Ratings for Scan Design Furniture — 15 Ratings
Percent of customers who rated service "superior" for:
= average for all furniture stores
Overall quality
Promptness of service
Reliability
Advice on choice and use of products
Staff attitudes/atmosphere
Ease of looking at/testing products
Prices
Business Policies for Scan Design Furniture
Special services and payment policies
- Choice of upholstery fabrics for most sofas
- Orders for furniture displayed in showroom usually can be fulfilled within two weeks
- Delivers furniture
- Has an online gallery/catalog
- Soil and stain treatment for upholstered furniture upon request
- Website lists prices for most items
Store's payment policy for furniture that is special ordered
- Downpayment required
Return time period for special-order items (in original condition)
No returns
Restocking fee
No returns
Return time period for in-stock items (in original condition)
7 days
Restocking fee
10%
Consumer Comments for Scan Design Furniture
Apr 08, 2013
I was promised an April delivery. I paid my deposit based on that promise. They broke their promise but I'm not eligible for a refund or any other consideration.
I understand that special orders are non-refundable if you change your mind, don't like it, etc. However, I don't think it's good business or fair not to offer a refund when the seller can't meet their obligation. Additionally, when I was speaking to the salesperson about this she made a comment like 'when I tell people 6 months they don't order'. Shame on her for not being completely honest at the time she quoted an April delivery.