Scan Design Furniture

19320 33rd Ave W
Lynnwood, WA 98036 425-771-7226
Checkbook's Top Rating
Quality NO

Consumer Ratings for Scan Design Furniture — 15 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Scan Design Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Soil and stain treatment for upholstered furniture upon request
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
7 days
Restocking fee what is this?
10%

Consumer Comments for Scan Design Furniture

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Consumer from EDMONDS, WA
Apr 08, 2013
I ordered a piece of furniture on 1/22/13 and was quoted delivery in April. I hesitated as I needed the item by May, but since I was told April, I paid a deposit and ordered. I called on April 5 to find out when the item would arrive and was told "July 15". On April 6 I got a call and was told "it will arrive in May". On April 8 I got a call and was told "it leaves (Italy) at the end of June". I was told I could cancel but would lose my deposit (half the price of the item).

I was promised an April delivery. I paid my deposit based on that promise. They broke their promise but I'm not eligible for a refund or any other consideration.

I understand that special orders are non-refundable if you change your mind, don't like it, etc. However, I don't think it's good business or fair not to offer a refund when the seller can't meet their obligation. Additionally, when I was speaking to the salesperson about this she made a comment like 'when I tell people 6 months they don't order'. Shame on her for not being completely honest at the time she quoted an April delivery.