La-Z-Boy Home Furnishings & Decor

19230 Alderwood Mall Pkwy
Lynnwood, WA 98036 425-778-6068
Checkbook's Top Rating
Quality NO

Consumer Ratings for La-Z-Boy Home Furnishings & Decor — 58 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Business Policies for La-Z-Boy Home Furnishings & Decor

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
30%

Consumer Comments for La-Z-Boy Home Furnishings & Decor

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Consumer from Woodinville, WA
Feb 25, 2023
Terrible return policy. Purchased chair there. It hurts my back and my wife’s back to sit in the chair. Having trouble getting service from vendor.
Consumer from Monroe, WA
Nov 15, 2022
love my chairs!
Consumer from Everett, WA
May 05, 2022
Where do I begin? Nice and helpful sales people. Received the new sofa, damaged arm. Ordered a new arm, had to wait 3 months for the new arm, then that one was made badly, so ordered another new arm. The arm is in, but had to wait over 2 months for someone to come and put it on. I should have someone here on the 12th to do that. I have my fingers crossed that this new arm will be perfect. Quality of sofa and comfort is not good at all and I paid over $3,000 for it.

...and 4 more consumer comments for La-Z-Boy Home Furnishings & Decor