Haas Automotive Service

Name: Haas Automotive Service
Address: 9166 Euclid Ct, Manassas, VA, 20110, US
Telephone: 703-393-9117
Price range: $$$
Rating: 2.5

9166 Euclid Ct
Manassas, VA 20110 703-393-9117

Checkbook's Top Rating
Quality	NO
Price	NO

19 ratings
68% gave a "superior" overall rating
- Prices 11% higher than average
Compare 500 nearby auto repair shops
"Haas has been servicing my family vehicles for more than a decade for repairs and all routine servicing...."
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Prices for Haas Automotive Service

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Haas Automotive Service — 19 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

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Complaints for Haas Automotive Service

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Current BBB report

Makes serviced:

Acura
Alfa Romeo
Audi
BMW
Buick

Cadillac
Chevrolet
Chrysler
Dodge/Ram
Fiat

Ford
Genesis
GMC
Honda
Hyundai

Infiniti
Jaguar
Jeep
Kia
Land Rover

Lexus
Lincoln
Mazda
Mercedes-Benz
Mini

Mitsubishi
Nissan
Porsche
Rivian
Saab

Subaru
Tesla
Toyota
Volkswagen
Volvo

Consumer Comments for Haas Automotive Service

Consumer from Haymarket, VA
Sep 06, 2018

Haas has been servicing my family vehicles for more than a decade for repairs and all routine servicing. In the middle of the summer heat, we had the cooling fan motor fail on a Land Rover two days before it was needed for a trip. Called Haas to let them know that it would be towed in that night and the urgency of the repair getting done. They promised to get to work on it first thing the next morning as soon as they opened. True to their word, the car was fixed and the road trip was able to go on without interruption. This is characteristic of the service I've enjoyed from Bill Haas and his team over the years. I drive about 15 miles to get to his shop, and there are many repair shops between my house and Haas, yet I wouldn't think of going anywhere else.

Consumer from FAIRFAX, VA
Jul 09, 2015

SERVICE QUALITY AND TIMELINESS IMPROVED OVER LAST COUPLE OF YEARS

Consumer from MANASSAS, VA
Feb 17, 2014

We originally brought our vehicle to HAAS Auto Service on or around August 23, 2013 to have a problem looked at by the owner, Bill Haas. The problem was what appeared to be black oil/fluid in the coolant system. Bill Haas told us that he was certain that the problem was a bad oil cooler allowing oil to seep into the coolant system. He diagnosed this without performing any tests. This is an internal oil cooler that requires extensive work to be able to access the oil cooler and diagnose the problem. This was explained to us by an Isuzu dealership service manager and a certified factory trained Isuzu technician. Bill Haas of HAAS Auto Service verbally quoted us a price not to exceed $1,500.00 to fix the problem. I verbally agreed. It took approximately 10 days to finally complete the repair. On September 4th, 2013 when we received the invoice, it was $665.00 higher than what was quoted. (Please Note: $188.00 of that was for an unrelated tail light repair). We were never notified of the additional cost over the price quoted. I did not make a big deal out of it and just paid the total bill of $2,165.65. Bill Haas assured me that the problem was fixed. After only a couple hundred miles, we noticed the exact same problem, black oil like fluid in the coolant system. We brought the vehicle back to HAAS Auto Service immediately. The owner was very defensive and said that it is now something totally different causing the problem. The owner, Bill Haas put his hand on my shoulder and told me verbatim "Don't stress over it Ron, I'm going to take real good care of you."

Our vehicle sat in his shop for nearly a month. Although it looked EXACTLY the same as the previous problem of black oily fluid, the owner said that this was a totally different problem now and that it was in the engine head allowing carbon, fuel, etc. into the coolant system. We were very skeptical, but allowed Bill Haas to make the "new repair" to the vehicle. Please keep in mind this was only a couple hundred miles after we paid HAAS Auto Service $2,165.65 to fix this problem. They parked our vehicle in his shop for nearly a month before completing the "new repair". The work was completed on November 19, 2013. We were handed ANOTHER bill for $2,865.45. I was shocked but paid the bill. That is a total of $5,031.00 to "fix" this problem. In addition, when they put things back together, they did not secure the clamp on the turbo intercooler or properly attach the starter wiring harness, causing us to break down on 2 occasions.

Speaking with several Isuzu dealer service managers in this region, they have never recalled seeing the 2 common causes of this black oily fluid in the coolant happen nearly simultaneously and that most likely one of the diagnosis was incorrect. Again, I just paid the bill and wanted our vehicle back. This vehicle is typically not driven in the winter. Recently, we drove the vehicle and noticed the exact same problem again! This time we took the vehicle to an Isuzu truck dealer specializing in this type of vehicle for a complete diagnosis at a cost of $360.00. The problem that we specifically paid HAAS Auto Service $2,865.45 to fix was indeed not repaired correctly. We brought the vehicle back to HAAS Auto Service the next day, on February 11, 2014 for the owner to once again, for the 3rd straight time, fix the same problem. Instead of being apologetic and trying to make things right, we felt his response to us was very elusive and dishonest, as he was looking for something else to blame the problem on so he could charge us for another repair to correct the original problem. The owner, Bill Haas was not willing to acknowledge their mistakes, as doing the right thing would have required a lot of his free labor to rectify the problem. VERY DISAPPOINTING AND DISHONEST! Their warranty on their invoices clearly states "Warranty on parts and labor is one year or 12,000 miles, whichever comes first." We have driven the vehicle a total of 668 miles since the initial repair in September. At this point, we have no choice but to pay another company thousands of dollars more to properly fix the problem. I have never posted a bad review on Angie's List or any other website about anyone or any company as I understand that this is how he makes a living, but his lack of integrity and honesty warranted this action.

...and 2 more consumer comments for Haas Automotive Service

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