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Looney's Tile & Grout Restoration

44081 Pipeline Plz #105-6
Ashburn, VA 20147 703-999-1933

Ratings

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Consumer Ratings for Looney's Tile & Grout Restoration — 3 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Consumer Comments for Looney's Tile & Grout Restoration

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Consumer from PURCELLVILLE, VA
Oct 17, 2024
Recommended
Looneys did a complete bath remodel for us. Everything was excellent, from the first visit to the final work. Communications were clear; craftmanship was first class and attention to detail and clean up was thorough every day. Highly recommended.
Consumer from Gainesville, VA
Jul 16, 2023
Not Recommended
We used looneys for a primary bathroom remodel. The project was finished but what it took to get there was appalling. We were very straightforward and gave them step by step instructions up front with no change orders and we were told that it would be an easy project for them; they were very wrong in that statement. I don’t know if we got the amateur F team but it was an awful experience at every turn. Here is what we experienced using Looneys: -The 15 day project turned into 3 months. -The project manager assigned to our project was awful and very absent. We ended up managing the entire project ourselves. -Used black silicon on a white bathtub. -Plumbing didn’t work after they said the job was complete. -Baseboards were not removed during demo and they installed tile around old baseboards despite the fact that we purchased new baseboards and informed them we wanted those installed. They then had to removed the old baseboards around the tile which caused unnecessary damage to the dry wall. -Tile was installed incorrectly and had to be removed and redone. -Failed to silicon multiple areas -Cut tile in the bathroom with no barrier to the adjacent bedroom (despite this being in our contract). This caused dust and a disgusting film all over our bedroom. Looneys said they would pay for a cleaning service at the end of the project so we were stuck living in that disgusting mess, cleaning it ourselves, or hiring our own cleaning service for the whole month they were still working. -Caused damage to our drive way and grass since they don’t know how to back out of a drive way properly. -Caused a leak to the room below our bathroom -Showed up late or didn’t show up at all multiple times -Some days were working until 9pm somedays to “try and get ahead” -The project manager who did show up a few times during the project reeked of cigarette smoke so bad that it left our home smelling of cigarettes for hours.
Consumer from MC LEAN, VA
Nov 28, 2017
Recommended
Excellent job retiling my master bathroom, installing new vanity tops, and a new shower enclosure. They also replaced toilets and regrouted bathroom tile floors in the other bathrooms. I'd hire them back for another job.

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