IKEA
All locations combined
Checkbook's Top Rating | |
---|---|
Quality | NO |
- 185 ratings
- 55% gave a "superior" overall rating
- Compare 66 nearby furniture stores
- "Never buy from Ikea online!! After a 2-week delay to schedule delivery, the item never came, and we..."
Read More Comments
Checkbook Summary of What It Sells ?
Consumer Ratings for IKEA — 185 Ratings
Percent of customers who rated service "superior" for:
= average for all furniture stores
Overall quality
![what is this?](/assets/img/template/tooltip.png)
Promptness of service
![what is this?](/assets/img/template/tooltip.png)
Reliability
![what is this?](/assets/img/template/tooltip.png)
Advice on choice and use of products
![what is this?](/assets/img/template/tooltip.png)
Staff attitudes/atmosphere
![what is this?](/assets/img/template/tooltip.png)
Ease of looking at/testing products
![what is this?](/assets/img/template/tooltip.png)
Prices
![what is this?](/assets/img/template/tooltip.png)
Business Policies for IKEA
Special services and payment policies
- Choice of upholstery fabrics for most sofas
- Orders for furniture displayed in showroom usually can be fulfilled within two weeks
- Delivers furniture
- Has an online gallery/catalog
- Website lists prices for most items
- Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
- Full payment required at time of purchase
Return time period for special-order items (in original condition)
![what is this?](/assets/img/template/tooltip.png)
90 days
Restocking fee
![what is this?](/assets/img/template/tooltip.png)
$0
Return time period for in-stock items (in original condition)
![what is this?](/assets/img/template/tooltip.png)
90 days
Restocking fee
![what is this?](/assets/img/template/tooltip.png)
$0
Consumer Comments for IKEA
Sep 20, 2018
We ordered a dresser and had to wait 2 weeks for expected delivery. Waited all day on the appointed delivery and nothing showed up. IKEA was unreachable by phone- message said “call back” every time we called. Finally got phone for delivery company and discovered, after 45 minutes’ wait on the phone, that item had arrived at company at 2 pm, too late to come on the truck. Promised delivery in 2 days. Again, nothing arrived- again furniture was alleged to arrive too late on this second day to put in the truck. Promised delivery again for next day. When nothing appeared to be arriving, we called delivery company again- they confirmed that their system indicated delivery was to occur on this day, but they couldn’t confirm item had been put on truck and suspected it had not. We never received it and cancelled the order, losing 2 weeks to get the needed item.