Where to Find Good HVAC Help
Replacing your home’s heating or cooling equipment costs thousands of dollars. Even on cool days, such expenses could make you hot under the collar. So it makes sense to maintain your current equipment properly and get good repairs when needed. When you do need new stuff, you’ll want to work with a company that offers the best possible advice and prices. Our evaluations of heating and air-conditioning services located in the seven metro areas where we survey consumers about local service providers will help you find a competent contractor. We also offer advice on how to get low prices, evaluate equipment choices, and deal with whichever company you hire.
Our Ratings Tables report important facts on area companies that received 10 or more ratings in our surveys of local consumers. We primarily surveyed Checkbook subscribers, but also invited other randomly selected consumers to provide ratings.
Our surveys asked customers to rate HVAC companies they used as “inferior,” “adequate,” or “superior” for several questions: “doing work properly on the first try,” “starting and completing work promptly,” “advice on service options and costs,” and “overall quality.” Our Ratings Tables report the percent of surveyed customers who rated each company “superior” (as opposed to “inferior” or “adequate”) on each question. The tables also report the percent of each company’s surveyed customers who rated it “adequate” or “superior” (as opposed to “inferior”) for “overall quality.”
Many heating and air-conditioning services consistently provide high-quality work: Several companies were rated “superior” for “overall quality” by 90 percent or more of their surveyed customers. But our Ratings Tables also reveal that some customers get burned by shoddy service: some companies received “superior” overall ratings from only 60 percent or fewer of their surveyed customers.
