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Citizens Bank

1160 Blue Hill Ave
Dorchester, MA 02124 617-265-3577

Ratings

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Consumer Ratings for Citizens Bank — 3 Ratings

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Percent of customers who rated service "superior" for:
Giving helpful advice
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Doing work properly
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Promptness/responsiveness
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Consumer Comments for Citizens Bank

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Consumer from Attleboro, MA
Jul 15, 2022
Not Recommended
I have had to contact Citizens repeatedly regarding a payment that has cleared, in my bank, but has not been credited as a payment toward my mortgage. It took several hours, over a course of 5 days and over 10 representatives just to have the matter investigated. Seems the payment got misplaced between 2 depts.
Consumer from Stoughton, MA
Jul 05, 2022
Recommended
Consumer from Mansfield, MA
Jul 18, 2017
Recommended

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