Crate & Barrel

35 Oakbrook Ctr
Oak Brook, IL 60523 630-572-1300
Checkbook's Top Rating
Quality NO

Consumer Ratings for Crate & Barrel — 17 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Crate & Barrel

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Website offers room designer software
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

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Consumer from Arlington Heights, IL
Dec 27, 2023
Crate & Barrel has a good variety of home decor; though many items made in China. The staff are usually friendly and helpful.
Consumer from Oswego, IL
Dec 27, 2023
Looking for a good couch and found one here
Consumer from Palatine, IL
Nov 04, 2022
reliable and modern selection

...and 2 more consumer comments for Crate & Barrel