La-Z-Boy Furniture Galleries

All locations combined

Checkbook's Top Rating
Quality	NO

235 ratings
66% gave a "superior" overall rating
Compare 61 nearby furniture stores
"They were supposed to call the day before delivery to advise three-hour window. Never did. Called..."
Read More Comments

Checkbook Summary of What It Sells ?

Consumer Ratings for La-Z-Boy Furniture Galleries — 235 Ratings

Percent of customers who rated service "superior" for: | = average for all furniture stores

Overall quality what is this?

Promptness of service what is this?

Reliability what is this?

Advice on choice and use of products what is this?

Staff attitudes/atmosphere what is this?

Ease of looking at/testing products what is this?

Prices

Business Policies for La-Z-Boy Furniture Galleries

Special services and payment policies

Choice of upholstery fabrics for most sofas
Orders for furniture displayed in showroom usually can be fulfilled within two weeks
Delivers furniture
In-home interior design services available
Repair services available for case pieces and/or upholstered furniture
Soil and stain treatment for upholstered furniture upon request
Has an online gallery/catalog
Website offers room designer software
Website lists prices for most items
Customers can order directly from store’s website

Store's payment policy for furniture that is special ordered

Down payment required

Return time period for special-order items (in original condition) what is this?

No returns

Restocking fee what is this?

No returns

Return time period for in-stock items (in original condition) what is this?

3 days

Restocking fee what is this?

30%

Consumer Comments for La-Z-Boy Furniture Galleries

Consumer from Chicago, IL
May 01, 2019

They were supposed to call the day before delivery to advise three-hour window. Never did. Called next morning to find out delivery time; got voice mail & left message. Ninety minutes later, they hadn't called. I called back and was immediately disconnected. The delivery guys were fine as was Jaimie who handled my complaint well. Also, at time of purchase, there were sales reps on floor but none when I wanted help. When I was paying for purchase with credit card, the rep needed my picture ID. There's only one phone number for all Chicago area stores and you have to go through a telephone option tree. Overall, not a good experience.

Consumer from Shorewood, IL
Nov 10, 2017

Did business with the Champaign, Il location. Very good service & selection of products.

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Furniture Stores Articles

Tips for Planning Furniture Purchases

Most of us have made unwise furniture purchases that a bit of planning would have prevented. Before shopping, evaluate your budget, how you’ll use the furniture, how it fits in with your other furniture and tastes, and other considerations.

Where to Buy Furniture

Although buying furniture should be a straightforward purchase, Checkbook receives an inordinate number of complaints—and poor ratings—from customers of many stores. Fortunately, some furniture stores make shopping easy.

How to Get the Best Deal on Furniture

Comparing furniture prices is extraordinarily difficult. Many products are sold exclusively by a single chain, sale prices can’t be trusted to be low prices, and many stores don’t list prices on the Web. Here are some tips on finding the best deals.

How to Assess Furniture Quality

How can you get furniture that’ll survive pets, kids, spills, and normal wear at a good price? Start by choosing a store with high ratings for advice and reliability. But it helps to know how to assess the goods on your own.

Should You Buy Furniture Online or Via Catalog?

The only compelling reason to buy via the web is price. But local retailers quoted our shoppers prices roughly equivalent to—and often below—prices on the web when delivery costs were added.

Working with an Interior Designer

Does the job of decorating your home—furniture, floors, wallpaper, artwork, etc.—overwhelm you? Or do you want someone else’s design ideas or access to wholesale showrooms and more furniture choices? You might want to hire an interior designer.

Domicile Style Guide: A Brief Look at Which Furniture Stores Sell What

So many businesses want to outfit your home, it can be hard to tell which ones sell which style of stuff, or which retailers suit your budget. Here are brief summaries on what you’ll find at retailers with store locations in the Washington area and online.