Dean's Automotive

2037 Old Middlefield Way
Mountain View, CA 94043 650-961-0302
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Prices for Dean's Automotive

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Consumer Ratings for Dean's Automotive — 21 Ratings

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Complaints for Dean's Automotive

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Makes serviced:

  • Acura
  • Audi
  • BMW
  • Buick
  • Chevrolet
  • Chrysler
  • Dodge/Ram
  • Ford
  • Honda
  • Infiniti
  • Jeep
  • Lexus
  • Mercedes-Benz
  • Nissan
  • Toyota
  • Volkswagen

Consumer Comments for Dean's Automotive

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Consumer from Mountain View, CA
Sep 19, 2021
Dean's has steadily improved under their realitively new ownership, and we have come to trust them completely with every aspect of repair, as we did with the former owner, Warren McCord. It is a small shop, and thus may have problems scheduling the work, but they are honest and competent, which is the main thing fo any repair place. .
Consumer from PALO ALTO, CA
Jul 06, 2017
Very pleasant repair shop environment. As a female, I feel very comfortable bringing our cars here by myself. Love the Saturday appointments. Based on experience, recommend calling ahead to confirm appointment and details.
Consumer from Cupertino, CA
Dec 01, 2014
If you're into getting ripped off, these are your guys. Sure they're friendly but definitely get a second opinion when dealing with these guys. There's always a smile when your pocket is being picked.

Being short of cash due to the holidays, I went to Dean's because they accept the Car Care One card (credit). My old Toyota had an oil hemorrhage. $1425.35 later I had new oil seals, timing belt and water pump. Before they started the repairs, they called me three times to say I need more and more work. I was told that I would need new rear wheel bearings for another $400 and a new starter ($324) I was later called and told that it wasn't the bearings but that I needed rear control arms (suspension) for $1500.

After they fixed the oil leak I took my car to another shop for a second opinion and was told there was nothing wrong with the rear suspension but that there was still an oil leak from the valve cover gasket and the distributor, another $200.00. It makes me wonder if the problems were exaggerated by Dean's guy. When I showed the other guys the bill they laughed and told me that they would have done the job for $560. When I went to Toyota to find out how much the parts cost the gave me a quote of $375 for genuine Toyota parts as opposed to the $539 I paid Dean... for cheap parts? Certainly not genuine Toyota parts.