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Bellevue Healthcare

2015 152nd Ave NE
Redmond, WA 98052 425-451-2842

Ratings

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Consumer Ratings for Bellevue Healthcare — 1 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for Bellevue Healthcare

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Consumer from Bellevue, WA
Mar 29, 2023
Not Recommended
I recently received a prescription for a knee scooter a week before foot surgery. I checked on the medicare.gov site for Durable Medical Equipment (DME) providers who provide scooters under Medicare near our zip code. Bellevue Healthcare was the first provider on the list. When I called Bellevue Healthcare, they said they would not receive sufficient reimbursement from Medicare for a scooter rental, but they would be happy to rent a scooter at retail. I found another source and then, a while after my surgery, contacted Medicare to suggest they update their provider list to note the apparent error about what Bellevue Healthcare could provide. The Medicare representative indicated that the DME suppliers maintain their own data in the Medicare system. We understand and accept that a doctor or company may elect to not be a Medicare provider. But they should not indicate that they will provide the DME under Medicare, and then not honor that. To us, this is bait and switch. They knew needed the scooter in a few days. The information Bellevue Healthcare submitted on medicare.gov suggests they would provide a scooter billing Medicare. But the reality (when the clock was ticking with upcoming surgery), was that the wouldn't unless we paid for it ourselves.

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