Services We Rate Services we rate   Auto Services Healthcare Providers Home Services Financial Services Pet Care Stores Puget Sound area
Consumers Checkbook

Auto Services

Healthcare Providers

Home Care

Financial

Personal Services

Pet Care

Stores

Consumers Checkbook

Ratings & Advice

Buying a New Car

Consumers Checkbook

Popular

Doctors

Dentists

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Services we rate
Checkbook Logo

Apria Healthcare

14935 NE 87th St
Redmond, WA 98052 425-881-8500

Ratings

?
?%    
? out of 1 recommended

Consumer Ratings for Apria Healthcare — 1 Ratings

Register here and see full info on Apria Healthcare, FREE.
Percent of customers who rated service "superior" for:
Doing service properly
?
?%    
Promptness/responsiveness
?
?%    
Pleasantness
?
?%    
Overall quality
?
?%    

Consumer Comments for Apria Healthcare

Register here and see full info on Apria Healthcare, FREE.
Consumer from Bellevue, WA
Mar 29, 2023
Not Recommended
I recently received a prescription for a knee scooter a week before foot surgery. I checked on the medicare.gov site for Durable Medical Equipment (DME) providers who provide scooters under Medicare near our zip code. Apria Healthcare was listed. When I called Apria, they indicated they needed us to fax the prescription and his Medicare and secondary insurance company information. They said they also needed something faxed from the surgeon. We faxed what they requested and contacted my surgeon’s office. The surgeon’s office faxed the information to Apria the same day but noted that most DME providers did not require what they sought. We called Apria every business day thereafter for status, but they indicated they were processing the Medicare approval. The day before the surgery I called again and explained I would need the scooter the next day. A pleasant person called back and said she would do what she could, but we didn’t her back. We gave up on them. Then about 10 days later (long after the surgery and we found another solution), Apria phoned indicating they could not provide the scooter under Medicare. We then contacted Medicare to suggest they update their provider list to note the apparent error about what Apria would provide. The Medicare representative indicated that the DME suppliers maintain their own data in the Medicare system. We understand and accept that a doctor or company may elect to not be a Medicare provider. But they should not indicate that they will provide certain DME under Medicare, and then not honor that. To us, this seemed like bait and switch. We needed the scooter in a few days, and it felt like they were slow walking us, probably assuming that we would just rent the scooter from them outside of insurance. In the end, Apria wasted our time, the surgeon’s office time, the Medicare representative’s time, and their own time by not correctly maintaining their information on medicare.gov or, if nothing else, indicating during our first inquiry that they would simply not provide the equipment under Medicare.

You won't find anything else like Checkbook

  • Nonprofit and independent
  • Takes no advertising or referral fees
  • Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
  • Thousands of undercover price comparisons
  • Complaint counts from local consumer agencies and attorney general offices

Related Content