Larson Chrysler Jeep Dodge Ram

Name: Larson Chrysler Jeep Dodge Ram
Address: 2001 N Meridian Ave, Puyallup, WA, 98371, US
Telephone: 253-845-1725
Rating: 1.5

2001 N Meridian Ave
Puyallup, WA 98371 253-845-1725

Checkbook's Top Rating
Quality	NO
Price	NO**

13 ratings
58% gave a "superior" overall rating
Compare 331 nearby auto repair shops
"Had my van towed to the dealership since it would not start. My battery connection was the problem...."
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Prices for Larson Chrysler Jeep Dodge Ram

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Larson Chrysler Jeep Dodge Ram — 13 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

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Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Larson Chrysler Jeep Dodge Ram

Number of complaints with Attorney General's office and (complaint rate) what is this?

Current BBB report

Makes serviced:

Chrysler
Dodge/Ram
Jeep

Makes serviced under manufacturers' new-car warranties:

Chrysler
Dodge/Ram
Jeep

Consumer Comments for Larson Chrysler Jeep Dodge Ram

Consumer from Federal Way, WA
Feb 01, 2021

Had my van towed to the dealership since it would not start. My battery connection was the problem. They fixed the issue which was my positive cable - it was very corroded and they replaced it. Also, I had them aim my headlights correctly at the same time. They did a horrible job with that and my headlights are no better now than before they worked on them. Here's the kicker. They verbally quoted me a price of around $200.00 for both jobs. I showed up and the price was over $400.00 and I complained to the cashier at the service department about this. He said something about extra labor costs with no details. I called the shop when I got home hoping to speak the manager. No success there so I left a LOT of messages without a call back. I did an online check to see what the most I should have paid for the work they did. Turns out that the maximum should have been around $230.00. I did contact the B.B. as well as Consumer Affairs, and I wrote to the complaint department of the Attorney General in WA about this. Avoid this shop like the plague.

Consumer from FEDERAL WAY, WA
Apr 15, 2017

I originally went in to have a window repaired that had fallen inside the door of my Ram 1500. I then asked them to check into an airbag and check engine light. I was charged a diagnostic fee which I thought was reasonable. They provided me with repair estimates and options. Although, I didn't want to pay out $1,400 that these repairs cost me. I thought that it was reasonable for a dealer performing the service. The service advisor, Joe, responded promptly to my inquires and voice mails that I left him.

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