ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 324 Ratings

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Complaints for ADT Security Services

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Areas Served by ADT Security Services:

  • King Co.
  • Kitsap Co.
  • Mason Co.
  • Pierce Co.
  • Skagit Co.
  • Snohomish Co.
  • Thurston Co.

Consumer Comments for ADT Security Services

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Consumer from REDMOND, WA
Oct 19, 2024
ADT responds quickly and helpfully to alarms. The equipment seems to be of high quality. They had a heck of a difficult time figuring out what to do to update our system, though, and the pricing information was not clear at all. Staff is very pleasant.
Consumer from BREMERTON, WA
Oct 12, 2024
Our house already had ADT equipment installed from a previous owner, so we went with that. Our problem, and the reason we will move on after our 3-year contract ends, is that the system is just too completed. They have built in many options to make it flexible and expandable, but that means the app and controls are bloated with all kinds of stuff we don't need or use. Additionally, the system has what they call 'tamper alerts'. The idea is that the system will sound an alarm if someone is tampering with a door/window sensor. Unfortunately, these occasionally happen for us just by us opening/closing a door or window. It's very annoying and unnecessary. Surprisingly, when we call about this we are told that feature cannot be turned off so we are stuck with this problem.
Consumer from BREMERTON, WA
Oct 07, 2024
First, they did a "bait and switch" with an initial really low ball price. Then raised that price by hundreds and hundreds and hundreds of dollars once it came time to look at a contract. In spite of being told, several times, that spouse had just gotten out of the ER and needed to stop, the guy just kept on talking and pushing.

...and 73 more consumer comments for ADT Security Services