ADT Security Services

800-246-9147
Checkbook's Top Rating
Quality NO

Consumer Ratings for ADT Security Services — 324 Ratings

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Complaints for ADT Security Services

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Areas Served by ADT Security Services:

  • King Co.
  • Kitsap Co.
  • Mason Co.
  • Pierce Co.
  • Skagit Co.
  • Snohomish Co.
  • Thurston Co.

Consumer Comments for ADT Security Services

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Consumer from GIG HARBOR, WA
Jan 10, 2025
When I moved into my house, an ADT system was previously installed but not operating. I upgraded the system and the system functioned well. This year my homeowner's insurance company offered a discounted price; however, I needed to upgrade my system which cost $3600. The technician was polite and friendly, however, he did not explain all of the changes that would be needed. Since the new upgraded system was installed a smoke alarm's battery died so the alarm on the 10-foot ceiling began chirping. ADT could not send out a technician to replace newly installed batteries and service the smoke heat alarm could happen for 4 days. After that was taken care of another window alarm was activated, but the window was closed. I would recommend it with reservations.
Consumer from REDMOND, WA
Oct 19, 2024
ADT responds quickly and helpfully to alarms. The equipment seems to be of high quality. They had a heck of a difficult time figuring out what to do to update our system, though, and the pricing information was not clear at all. Staff is very pleasant.
Consumer from BREMERTON, WA
Oct 12, 2024
Our house already had ADT equipment installed from a previous owner, so we went with that. Our problem, and the reason we will move on after our 3-year contract ends, is that the system is just too completed. They have built in many options to make it flexible and expandable, but that means the app and controls are bloated with all kinds of stuff we don't need or use. Additionally, the system has what they call 'tamper alerts'. The idea is that the system will sound an alarm if someone is tampering with a door/window sensor. Unfortunately, these occasionally happen for us just by us opening/closing a door or window. It's very annoying and unnecessary. Surprisingly, when we call about this we are told that feature cannot be turned off so we are stuck with this problem.

...and 73 more consumer comments for ADT Security Services