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Sears

800-469-4663
Checkbook's Top Rating
Quality NO
Price NO**

Prices

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Consumer Ratings — 359 Ratings

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Percent of customers who rated service "superior" for: | = average for all appliance repair services
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Complaints

Number of complaints with Attorney General's office
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Current BBB report

Areas Served :

  • King Co.
  • Kitsap Co.
  • Mason Co.
  • Pierce Co.
  • Skagit Co.
  • Snohomish Co.
  • Thurston Co.

Types of appliances company repairs:

  • Electric dryers
  • Electric ranges
  • Freezers
  • Garbage disposers
  • Gas dryers
  • Gas ranges
  • Dishwashers
  • Refrigerators
  • Washing machines

Consumer Comments

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Consumer from Everett, WA
Feb 13, 2024
The gentleman who repaired my refrigerator was friendly, helpful and efficient.
Consumer from KENT, WA
Feb 11, 2024
I called for a dryer repair. All appointments are completed on-line & the window is 8 am-5 pm. They send you confirmation by email & text. On the day of the service, a text is sent indicting how many customers are ahead of you & what is the expected arrival time. The first day, I received 1 update, then silence for hours, then an arrival time after 7pm. About 5 pm, Ireceived a call from repairperson that their phone was in dead zone, then they had brake problems so no show that day. He said he would reschedule me for next day, but it may be different repairperson. I received an email & text confirming new appointment. The next day, there was no text update. After 5 hours, I looked for a contact number, but there is NO human to talk to, only an automated bot. I inputted my service number & bot says my appointment was in the past. Frustrating!! Two days wasted! I finally called another repair company, & by the error code, he could tell me by telephone that it was the board & replacement parts were no longer available. It would have cost me $139 diagnostic fee for Sears to tell me the same thing. I replaced my dryer the next day. Not purchasing a Kenmore again because the service is awful.
Consumer from Bellevue, WA
Oct 19, 2023
Sears does fine working on their own appliances. I think all service repair costs are a bit high in general, not just Sears.

...and 79 more consumer comments for Sears

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