Rodland Toyota

Name: Rodland Toyota
Address: 6816 Evergreen Way, Everett, WA, 98203, US
Telephone: 425-353-1111
Price range: $$$$
Rating: 3.0

6816 Evergreen Way
Everett, WA 98203 425-353-1111

Checkbook's Top Rating
Quality	NO
Price	NO

58 ratings
74% gave a "superior" overall rating
- Prices 18% higher than average
Compare 330 nearby auto repair shops
"We have bought three cars there in the past three decades and had them serviced there because the customer..."
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Prices for Rodland Toyota

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Rodland Toyota — 58 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

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Letting you know cost early what is this?

Advice on service options and costs what is this?

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Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Rodland Toyota

Number of complaints with Attorney General's office and (complaint rate) what is this?

Current BBB report

Makes serviced:

Toyota

Makes serviced under manufacturers' new-car warranties:

Toyota

Consumer Comments for Rodland Toyota

Consumer from EVERETT, WA
Mar 15, 2026

We have bought three cars there in the past three decades and had them serviced there because the customer service WAS terrific. I say WAS because now it isn't. This past year or two each time I went there the customer service had declined. The only good customer service was the woman making coffee. Now customer service has gotten so poor I won't go again. They over promise and under deliver. This is what happened at my recent oil change: After I pulled the car into the shop I waited 4 minutes right in the middle of the action before someone bothered to help me. All of them were busy chatting with each other or playing with their phones. When they began the paperwork I asked for a senior discount. At the end when I was ready to pay they said there was no record of it. When I made the appointment the person on the phone said it would take an hour and a half. When I arrived for the appointment they said two hours because they had many cars to work on. What, they booked more cars than they could handle? When I arrived I received a text saying that if I had questions or needed help to call this certain number. I texted several times after an hour and a half had passed but no one ever replied. I got the car almost three hours after arriving. No one ever told me it was ready, I just noticed it in the parking lot. The service representative whom I was supposed to pay was playing with his phone instead of giving me my paperwork. They used to send out customer surveys after I brought our cars there. Not any more. Apparently they don't want to hear what's wrong with them. Each survey I reported that customer service was declining, and left my contact information. No one ever responded. They seem not to care. I am done with them.

Consumer from EVERETT, WA
Oct 29, 2025

Same great service but huge price increases recently.

Consumer from MUKILTEO, WA
Sep 23, 2025

Too many added charges.

...and 2 more consumer comments for Rodland Toyota

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