Emerald Hills Adult Family Home

431 12th Pl N
Edmonds, WA 98020 425-775-0381

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Consumer Ratings for Emerald Hills Adult Family Home — 1 Ratings

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Consumer Comments for Emerald Hills Adult Family Home

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Consumer from SHORELINE, WA
Sep 18, 2016
Not Recommended
This is a beautiful home with a view of The Sound. Communicating needs and concerns fell on deaf ears with the owner and staff and in the end, I filed several complaints with the Ombudsman, all of which were verified. Medication errors, lack of opportunities for entertainment/enrichment, failure to follow The Care Plan and failure to contact family/doctor in a timely manner. I believe the owner and staff care but lack the ability to effectively: anticipate needs of residents, communicate with family members, provide accurate records of medications and changes in overall health and well-being of its residents and provide activities beyond TV and meals. My hope is these issues have been resolved. Be forewarned. Check and verify.