Services We Rate Services we rate   Auto Services Healthcare Providers Home Services Financial Services Pet Care Stores Travel & Leisure Washington, DC area
Consumers Checkbook

Auto Services

Healthcare Providers

Home Care

Financial

Personal Services

Pet Care

Stores

Consumers Checkbook

Ratings & Advice

Buying a New Car

Consumers Checkbook

Popular

Doctors

Dentists

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings

Advice

Services we rate
Checkbook Logo

Crossroads Animal Care Center

12950 Troupe St
Woodbridge, VA 22192 703-497-7387
Checkbook's Top Rating
Quality
Price NO

General Info for Crossroads Animal Care Center

Animals practice treats
Sign-in or Subscribe

Prices for Crossroads Animal Care Center

Checkbook's price comparison score what is this?
?

Consumer Ratings for Crossroads Animal Care Center — 52 Ratings

Register here and see full info on Crossroads Animal Care Center, FREE.
Percent of customers who rated service "superior" for: | = average for all veterinarians
Overall care and advice what is this?
?
?%    
Listening to/communicating with you what is this?
?
?%    
Arranging to see you quickly what is this?
?
?%    
Giving helpful advice by phone what is this?
?
?%    
Keeping down office waiting time what is this?
?
?%    
Maintaining pleasant office and staff what is this?
?
?%    
Giving prevention/self-help advice what is this?
?
?%    
Helping keep pet's medical costs down what is this?
?
?%    
Spending enough time with you what is this?
?
?%    
Apparent competence/thoroughness what is this?
?
?%    

Consumer Comments for Crossroads Animal Care Center

Register here and see full info on Crossroads Animal Care Center, FREE.
Consumer from Woodbridge, VA
Oct 16, 2024
Our family has been going to Crossroads since Dr Olson opened many years ago. Dr. Olson was wonderful and we loved him but he retired…. Now our fur people see Dr Neff! Fantastic in every way! Many many of our pets have been through these doors and I will always recommend them!
Consumer from Woodbridge, VA
Nov 10, 2022
I echo the other commenter: I don’t know how this clinic receives high marks. I have enough experience (with Crossroads and others) to know their prices are super premium. Sadly, though, you don’t get a premium standard of customer service. Most recently, after paying through the nose for an exam as well as several lab tests “to rule things out”, we were finally given the prescription that we knew we needed when we began the visit. We were also pushed (softly but unmistakably) to buy these medicines in-house. After I made it clear that I use an online pharmacy, they seemed to acquiesce. However, in practice, they drag their heels. How? Well, my online pharmacy tries to call them within an hour of my vet visit, to confirm my order. But a full 24 hours later, and Crossroads had still not replied to them. (Can you imagine if your medical doctor did this?) Nor did Crossroads respond to my emails asking them about this delay. After more than $300 for exams and tests simply “to rule things out”, you think they’d show a greater sense of urgency regarding necessary medicine - especially after you told them the problem was urgent. Finally, I was forced to drive back in person to the clinic, following their lack of response. Incredibly, they told me it might take an additional 24-48 hours for them to call the online pharmacy back and confirm the prescription. But don’t worry: I could still buy the pills there, in the clinic, if it was truly urgent! How obnoxious! Sound borderline unethical? You be the judge. But what’s clear is, they certainly have NO interest in helping you minimize your costs. Instead, they constantly push their own fully-priced or overpriced products on you (whether medicines, or products for sale). And I am sure they’ll claim the “high ground” of ordering lots of tests and services, just to rule things out… when you know what the problem is and that the animal is otherwise healthy. TLDR? Well, the office is pleasant and clean, and the location is convenient. But very high prices (relative to others) and clearly questionable service and questionable regard for your interests as a customer. AVOID.
Consumer from Woodbridge, VA
Jul 05, 2020
Been with them for years... always been a great place to take my dogs.

...and 9 more consumer comments for Crossroads Animal Care Center

You won't find anything else like Checkbook

  • Nonprofit and independent
  • Takes no advertising or referral fees
  • Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
  • Thousands of undercover price comparisons
  • Complaint counts from local consumer agencies and attorney general offices

Veterinarians Articles

How to Find the Best Vet for Your Pet

As with choosing a doctor for a human, while you can’t assess all aspects of a veterinarian’s technical skills and expertise, you can judge many factors central to good medical care for your pet.

Read More »

Signs that Your Pet Might Need a Vet

Because many health problems are subtle and easily overlooked, you should regularly evaluate your pet’s general health with a nose-to-tail inspection.

Read More »

Should You Buy Pet Health Insurance?

To assess the true value of pet insurance, we conducted an in-depth cost/benefit analysis of 12 plans. Visit our "Pet Insurance" section for those results.

Read More »

More Articles »

Related Content