Total Remodeling Systems

118 Creekside Ln
Winchester, VA 22602 877-309-8445

Ratings

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Consumer Ratings for Total Remodeling Systems — 3 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for Total Remodeling Systems

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Consumer from Gaithersburg, MD
Aug 09, 2023
Not Recommended
While they do good work, they're not really good on schedule. There were significant delays in starting the project due to their engineering contractor not being responsive to the local code office requirements. They then contracted the foundation work out to a one-man shop who was the hardest worker on the site, but could only do so much. We're pleased with the end result, but if you want to work with them you should write into the contract some strict time contingencies with severe cost penalties.
Consumer from Gaithersburg, MD
Jan 24, 2019
Not Recommended
TRS LLC did a reasonable job on renovating an addition to my home and all went well until I discovered that the roof that had been installed was leaking because the roofer did not properly interface with the shingles of my existing roof properly. I have tried repeatedly to get some remediation from the company - the CEO of the company, Joe Henley, even came out to inspect the roofing, but nothing was done to respond to my problem. I had complained to them when I first noticed that the roof was leaking yet received no response until almost a year after I had notified them Mr. Henley came out to look at the roof. Other parts of the work were done well but trying to get a response to the roof repair has been a nightmare! A resolution still has not been achieved!
Consumer from BURKE, VA
Apr 07, 2017
Not Recommended
My experience with TRS for replacing our home's screened porch with a sunroom was not very good. Using Cost, Schedule and Performance criteria, here's how I rate this company:
- for Cost, TRS is UNSATISFACTORY. Although their estimate was comparable and in line with other estimates that we received, they billed us for work not performed and it took almost 90 days to get it resolved.
- because they did not adhere to the Schedule, TRS is rated UNSATISFACTORY.
- TRS' performance was UNSATISFACTORY. The foreman had the crew start tasks that were clearly not within the scope of the contract. When I stopped the work, it turns out the foreman was using a task list for another client. The foreman blamed the company office for providing him the wrong project plan. The good news is that they made good on the damage they caused however, it took carefully stated written follow-ups to get them to correct their mistakes.
Despite all of the headaches, we are enjoying the sunroom but it doesn't outweigh all the stress we put up with.