Koons Tysons Chevy Buick GMC

Name: Koons Tysons Chevy Buick GMC
Address: 2000 Chain Bridge Rd, Vienna, VA, 22182, US
Telephone: 703-790-9800
Price range: $$$
Rating: 1.0

2000 Chain Bridge Rd
Vienna, VA 22182 703-790-9800

Checkbook's Top Rating
Quality	NO
Price	NO

37 ratings
51% gave a "superior" overall rating
- Prices 16% higher than average
Compare 498 nearby auto repair shops
"Warranty work was done on Chevy. Service rep was very good"
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Prices for Koons Tysons Chevy Buick GMC

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Koons Tysons Chevy Buick GMC — 37 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

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Complaints for Koons Tysons Chevy Buick GMC

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Current BBB report

Makes serviced:

Buick
Cadillac
Chevrolet
Chrysler
Dodge/Ram

Fiat
GMC
Jeep
Mini
Mitsubishi

Makes serviced under manufacturers' new-car warranties:

Buick
Chevrolet
GMC

Consumer Comments for Koons Tysons Chevy Buick GMC

Consumer from GREAT FALLS, VA
Jul 20, 2024

Warranty work was done on Chevy. Service rep was very good

Consumer from Arlington, VA
Mar 08, 2023

I have always dealt with Carlos for service on my 2500 series diesel pickup truck. He's outstanding. He's knowledgeable , detail oriented, friendly and keeps you informed of how your repair/service is progressing. I recommend him highly.

Consumer from Vienna, VA
Jun 10, 2021

I used them because the person who hit me's insurance (Geico) had them as a preferred shop. Check in and getting there was fairly easy. they told me how long the repair would take and called back to keep me informed. I had asked them about repairing a dent on my car that was not caused by the accident, and they called me back with a fair price. The car looked great when I picked it up--they had even cleaned it inside and out. My only annoyance was when I showed up to get the car the person who was there for customer service told me to find my car outside to the right. It was a hot day and the parking lot was HUUGE. I walked around for 5 minutes looking for my car but coulnd't find it. I came back in and told the service person I couldn't find it, so she went out for about 10-15 minutes to find it. Finally she drove back with it and said it had been still at the repair shop. I thought it was bizarre that with an operation clearly that big they didn't have a better system for doing things (maybe numbered spaced like rental companies use?) and keeping track of the cars. I also found it annoying that they didn't just bring my car to me in the first place so I could look it over before I paid. Seems like bad customer service. So everything was good until that point and my car looked good.

...and 5 more consumer comments for Koons Tysons Chevy Buick GMC

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