Crate & Barrel

2001 International Dr #1650
Tysons Corner, VA 22102 703-891-0090
Checkbook's Top Rating
Quality NO

Consumer Ratings for Crate & Barrel — 28 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Crate & Barrel

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Website offers room designer software
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

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Consumer from Vienna, VA
Dec 30, 2023
The minute we walked in a designer came to help us, she was great at visualizing the space and recommending products.
Consumer from Reston, VA
Feb 27, 2023
Expensive, but worth it.
Consumer from Centreville, VA
Aug 14, 2021
C&B is a high-quality, high-ish priced furniture store. Their products last a long time and you pay for that quality. Cannot complain about good furniture that lasts.

...and 2 more consumer comments for Crate & Barrel