Costco

21398 Price Cascades Plz
Sterling, VA 20164 703-406-6500
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Quality NO
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Consumer Ratings for Costco — 151 Ratings

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Percent of customers who rated service "superior" for: | = average for all opticians & optometrists
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Consumer Comments for Costco

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Consumer from MC LEAN, VA
Sep 08, 2024
Costco optical gave me bad advice on lenses. When I tried to return them, they gave reasons that aren't in the Costco written return policy, and wouldn't refund them. I was also asked for feedback on the transaction in an email from management, so I explained my dissatisfaction but received no response. To summarize, they gave bad advice, did not honor their written return policy, asked for feedback, and did nothing to fix it.
Consumer from HERNDON, VA
May 07, 2024
Only complaint is that the Optical Department is so popular, there is often a long wait for service. Other than that, great!
Consumer from HERNDON, VA
Apr 07, 2024
Costco/Sterling VA has reliably provided great service and products regarding eye glasses and frames for many years. This year, for the first time, I used their optometrist (in addition to my opthamologist) and was very pleased with his service, too.

...and 23 more consumer comments for Costco