Services We Rate Services we rate   Auto Services Healthcare Providers Home Services Financial Services Pet Care Stores Washington, DC area
Consumers Checkbook

Auto Services

Healthcare Providers

Home Care

Financial

Personal Services

Pet Care

Stores

Consumers Checkbook

Ratings & Advice

Buying a New Car

Consumers Checkbook

Popular

Doctors

Dentists

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Consumers Checkbook

Ratings & Advice

Consumers Checkbook

Popular

More Ratings & Advice

Services we rate
Checkbook Logo

TruGreen

106 Executive Dr
Sterling, VA 20166 703-478-3225
Checkbook's Top Rating
Quality NO

Consumer Ratings for TruGreen — 192 Ratings

Register here and see full info on TruGreen, FREE.
Percent of customers who rated service "superior" for: | = average for all lawn care services
Doing work properly what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    
Advice on service options and costs what is this?
?
?%    
Overall quality what is this?
?
?%    
Overall quality: percent who rated company "adequate" or "superior" what is this?
?
?%    

Complaints for TruGreen

Number of complaints with local government consumer agencies and (complaint rate) what is this?
?
Number of complaints with BBB and (complaint rate) what is this?
?

Current BBB report

Areas Served by TruGreen:

  • Alexandria
  • Anne Arundel Co.
  • Fairfax Co.
  • Loudoun Co.
  • Prince William Co.

Consumer Comments for TruGreen

Register here and see full info on TruGreen, FREE.
Consumer from OAK HILL, VA
Oct 17, 2024
They’re ok, not the best but not the worst
Consumer from Washington, DC area
Jun 20, 2024
PROJECT: 2024 LAWN MAINTENANCE INCLUDING WEED CONTROL, LAWN FERTILIZER, GRUB CONTROL PRICE: $598.13. NOT INCLUDED; LAWN AERATION, TREE/SHRUB CARE, OR MOSQUITO CONTROL. I signed up for one year's service on April 23, 2024, saying I had a really bad problem with broadleaf weeds. I was pleased when an employee came April 26th. However, he was using a spreader, I assume fertilizing. Security cameras observed he treated only part of the yard. Anyone looking at my yard would have known, for example, both sides of the driveway have grass, and need treating. NO ONE came in the month of May. Meanwhile, weeds were thriving during this rainy spring. I was not happy being stuck with the job of hand-picking dandelion blossoms every day in an effort to keep them from going to seed. I was also doing a lot of hand digging of weeds. I was ready to call TRUGREEN to ask for my money back when I received a text that they were coming the next day, June 10th. I called TRUGREEN to ask what service was planned? Another fertilizer treatment? I reminded them that in April, I said I had a bad broadleaf weed problem. I was assured the person coming would treat weeds. When he arrived, I came out to greet him and to show him the property lines. The employee was very pleasant and did a good job pumping an odorless chemical on the entire front yard. I left him to do the fenced back yard without staying to observe. He erected "TRUGREEN keep off the lawn" signs in both the front and back yards. I was given a refund of one month's service for the missed month of May. As an effort of goodwill, TRUGREEN is scheduled to come twice in June 2024, hopefully for a second application of WEED control since, although some weeds are dying, others are not. I plan to be home to monitor. MY HISTORY WITH TRUGREEN: I'd used TRUGREEN for a quite a few years, continuing the services of SCOTTS, whom they'd bought out. I finally fired TRUGREEN about four years ago because (per security videos) the employee was walking one trip around the yard treating the grass next to the house (where there were no weeds), then leaving. Meanwhile I'd taken photos of many crabgrass plants three feet across, with a yardstick in the photo, as proof of ineffective service. Crabgrass was everywhere, but especially along perimeter areas such as along the driveway and pipestems. SCOTTS ALWAYS MADE A SPECIAL EFFORT TO TREAT THESE PERIMETER AREAS which were so vulnerable. I miss SCOTTS and will be carefully monitoring performance of TRUGREEN this summer. However, they do seem much more responsive than the TRUGREEN I knew in the past.
Consumer from LEESBURG, VA
May 04, 2024
I have been using them for over 5 years and have no weeds.

...and 45 more consumer comments for TruGreen

You won't find anything else like Checkbook

  • Nonprofit and independent
  • Takes no advertising or referral fees
  • Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
  • Thousands of undercover price comparisons
  • Complaint counts from local consumer agencies and attorney general offices

Lawn Care Services Articles

Selecting a Lawn Care Service

Kermit the Frog once crooned “It’s Not Easy Being Green.” If you have a lawn, you can relate: It’s not easy keeping things green. Here's how to plot a course, whether you call in the pros or go it alone.

Read More »

Do Lawn Care Services Know What They're Doing?

The proposals Checkbook's undercover shoppers get from lawn care services rarely agree on identification of weed species, presence of disease, need to correct soil acidity, and recommendations on core aeration.

Read More »

What Do Lawn Care Services Do?

Lawn care services work with different products and techniques, but the results they promise are similar. Companies usually offer customers a selection of “packages” that include specified treatment plans to take place over the course of a year.

Read More »

Are Lawn Care Chemicals Safe?

To minimize health risks from all treatment solutions, read the warning labels on the containers; lawn care services will provide copies of labels upon request.

Read More »

More Articles »

Related Content