CarMax Auto Superstore

45210 Towlern Pl
Sterling, VA 20166 703-956-7083

Ratings

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Consumer Ratings for CarMax Auto Superstore — 49 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for CarMax Auto Superstore

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Consumer from ARLINGTON, VA
Nov 30, 2024
Not Recommended
We bought a used 2021 Audi Q5 and had a great car buying experience. We found 1 light bulb that needed to be replaced in the cargo area while we were taking delivery. Our sales person, Asif wrote it up and promised to replace it. We called to check on it after 3 weeks and were told WE needed to initiate the servicing. We all KK in the service department and she asked us to email a picture of the cargo area where the bulb was out. She promised to call when the part came in. We have called 3 times and emailed twice but KK has never returned our calls. It has been 3 months. We are going to call the service manager and escalate. KK turned what was a great car buying experience into a hassle for a very simple repair.
Consumer from FAIRFAX, VA
Jul 29, 2024
Recommended
Although their prices are a little on the high side, it's a no haggle dealership which is nice. CarMax is a good place to buy a used vehicle. I think the vehicles they sell are mostly excellent in quality.
Consumer from Arlington, VA
May 28, 2024
Recommended

...and 46 more consumer comments for CarMax Auto Superstore