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Embassy Autowash

6217 Rolling Rd
Springfield, VA 22152 703-569-8844
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Consumer Ratings for Embassy Autowash — 47 Ratings

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Percent of customers who rated service "superior" for: | = average for all auto detailers
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Complaints for Embassy Autowash

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Current BBB report

Consumer Comments for Embassy Autowash

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Consumer from Springfield, VA
Oct 31, 2021
I purchased the combination Express Exterior and Interior "Detail" package for $100 because I wanted to spiff up my car to sell. It was a waste of time and money. I would have been better off putting my car through the $7.95 gas station carwash close to my house and spending 20 minutes of my own time vacuuming and using Armorall inside and on the tires. From start to finish, they "worked" on my car for 80 minutes; however, I'm not sure what they spent their time doing. Although the vacuum was running, they didn't clean out the: glove box (see dead fly that remained), ash tray (dirt and crud), storage box (accumulated dirt), cup holders, console, or much of anything else. The windows were kind of washed, but the rear two side windows were not touched at all on the inside. The outside look pretty nice, but the area under the roof rack was still dirty and the rear window had the sticky residue from a decal untouched. I had removed that decal, emptied EVERYTHING out of the glove box and all the storage places so they would have complete unfettered access without having to move anything. It made no difference; they missed obvious areas of accumulated dirt and residue. In the photos you will see the driver's rear door pillar which had a greasy hand print on it--not even wiped with a cloth. I was in a hurry the day I had it washed, and I didn't really look too hard until the next day. I took the car back with the receipt and talked to the "manager"--first asking him to look at the car and tell me what he thought of the job that had been done. He shrugged and said, "Looks pretty good." I showed him all of the above items and more and I asked, "So what did you do for the $77 I spend over and above the $23 car wash?" He replied that if I had wanted the glove box vacuumed, etc. that I should have made an appointment for the Special Detailing Package at $170. I said, "Your guys had a vacuum; they spent over an hour after the car wash, and they don't even suck out the dead fly with that vacuum?" He shrugged and said, "No. That's a different service." I said, "So what did I pay all that money for? I'm not sure I understand what I was supposed to get. I understand that you were not going to shampoo the seats, but the rest of these items should have had some attention paid to them. Since they shampooed the carpet and the floor mats, shouldn't I expect that they would at least vacuum those areas?" He said no. So, I asked about the Armorall. "They put gobs of Armorall on various vinyl surfaces, but there is actual pooling some places and literally nothing 'here' and 'there' (pointing); it's a very spotty job." He shrugged again. He finally offered to have me return "tomorrow" and he would work on it some more, but I would have to leave it for three hours. I thanked him, and I left. When I got home, I used my shop vac and some Q-tips and rags and finished the cleanup myself. Honestly, if I had spent an hour myself working on the car it would have been much more satisfying and it would have looked 300% better than paying these folks. My opinion is that the people who are holding the rags and sprayers really don't have much of an idea about what they are supposed to do. The incredible thing is that every time I drive past this place, it seems busy. They will never see me there again. $7.95 at the Sunoco Station is a much better deal. And it's closer. I'll vacuum myself. I'm very disappointed. If this had been a purchase of an item at COSTCO, they would have happily returned my money or made it right. I cannot comprehend how Embassy gets high ratings for what they do. Or for what they don't do. If they are the highest-rated Embassy in the area, I'd hate to see what the other do (or don't). Please don't misunderstand. I know this was not supposed to be a complete interior detail, but this experience tells me that they would have no idea what that would look like, either.
Consumer from Springfield, VA
Mar 28, 2021
Unprecedented dedication to cleaning the French Fries out from under my seats
Consumer from Springfield, VA
Oct 10, 2019
Had express exterior wash and hand wax. Good job for the price. Most staff were friendly and helpful but cashier could be more helpful.

...and 3 more consumer comments for Embassy Autowash

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