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Kinnett Plumbing

12400 Hunters Grove Rd
Manassas, VA 20112 703-878-3154
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Consumer Ratings for Kinnett Plumbing — 37 Ratings

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Complaints for Kinnett Plumbing

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Areas Served by Kinnett Plumbing:

  • Alexandria
  • Arlington Co.
  • Fairfax Co.
  • Loudoun Co.
  • Prince William Co.

Consumer Comments for Kinnett Plumbing

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Consumer from MC LEAN, VA
Nov 27, 2024
updated review You be the judge. $789 for about a $100 part and 15 minute repair and at least one lie, and the other either a lie or perhaps not correct diagnosis. a)told pipe would be cut to change a valve, then when asked why pipe was not cut was told "exact valve " was found, not need to cut pipe. I consider that an insult to my intelligence, but due to circumstances as below, I allowed it. b)rust on top of hot water heater was from a previous valve leak. perhaps, but evidence points to the anode. Do not know if my age, bad hearing, gout flare up , making it difficult to work, prompted the above. DETAILS:Estimate/appointment scheduled on a Friday for 8-11 am next Monday for gas hot water heater issue, and perhaps replacement , upon cost /benefit analysis. Inasmuch as I scheduled 2 more appointments , after that, I texted, I same day as well as over the weekend, requesting a shorter window. No response, then "office closed on weekends".CO,. WANTS ME TO SPEND ALL DAY FOR 3 ESTIMATES EG, IF THE 2 OTHER COS ALSO HAD 3 HR WINDOW, MY WHOLE DAY WOULD BE SPENT AT A RENTAL PROPERTY WHILE THESE GUYS THINK THEY CAN CHARGE $800 FOR 15 MINS. UPON, receiving est. I said ok, since I was convinced diagnosis was correct, and he gave me age of tank, 10 yrs, not 20 as feared. Stated I would cancel the other estimates- not my style to waste people's time, and for reasons below. Plumber seemed puzzled that I had scheduled 2 other appointments. Next day, part installation date, I asked how long it would take , since I was concerned about their parking without a permit. Advised no more than one hour. I joked $800? Plumber threw arms in air, like "you approved it". NEXT TIME ANY SUCH CONTRACTOR, WHO MAY BE ESTIMATING BASED ON PERCEPTION OF CUSTOMER AND THINK SHORT TERM PROFITS, WILL BE WASTING THEIR TIME EG I WILL GET 3-4 EST. IF BY CHANCE THEY ARE ALL WITHIN SAME RANGE, I WILL FLIP COIN, AND ON MY OWN VOLITION WILL SEND $150 TO THE LOSING BIDDERS. Job took about 15-20 minutes. $789. judge for yourselves. and being a stock market trader, and holder of options that were diving , I knew I was being hosed about $200-300 but I did cost benefit analysis, better to be hosed , 300, and not being able to unload stock options when diving. If not for the "cutting Pipe" , and "rust from leak" , stories, and had the at least cleaned the rust and applied some oil to slow rusting, and showing some good faith, it may have been ok. I will be replacing the anode in near future, as well as all condo valves/ faucets. Have had rental properties in past, still have a couple, including residence. I do not believe I will be using short term thinking plumbing company. (had plumber/hvac man, unfortunately he passed last year) Hopefully , this is constructive criticism, since I am not one to deprive one of earning a living. their prerogative- $18k loss stock mkt loss in 2 days, 800 is drop in bucket, not that I don't value money. Worked for $30/week, 60 hrs,. at age 20, managing, cleaning, cooking at restaurant. No choice, was loyal to family biz, until I got wise and year later, managed another restaurant at $160 week, for 40 hrs, and benefits/previous restaurant closed same year. Being an economist, "the market brings everything to an equlibrium" and the bad ones do not survive. However, some do not care. "take it or leave it" or give estimates based on whether they can get away with such. There is a reason some plumber are booked 2 weeks out and these fellows were available the next day. And reiterate, 3 hr window, and closed on weekends- too much to say more. in message. In retrospect and clearly BUCK STOPS WITH ME. As alluded to above , at the end of the day as they say, the loser will not be me. Other 2 companies I had appointments with state upfront their work guarantee. This company, verbally guaranteed the work but nothing in writing, but invoice does remind one of "mechanics lien I not paid". Perhaps I should have put more weight on the 1 star reviews on yelp, with no response to the more serious allegations. The fish starts smelling from the head.
Consumer from SPRINGFIELD, VA
Feb 23, 2024
We asked Kinnett Plumbing to replace our old kitchen faucet and soap dispenser with new ones we supplied, and to repair a toilet that had been running intermittently. The office staff was courteous and efficient in scheduling the work very promptly, and we received emails and texts confirming the appointment and notifying us when the plumber was on the way, complete with his name and photo. The plumber Daniel was right on time and very experienced, professional and pleasant. He did careful, meticulous work replacing the faucet and soap dispenser. He diagnosed the problem with the toilet immediately and came up with a creative, less expensive solution to repair it. He quoted the price for each job before starting it. He patiently and thoroughly answered all our questions about the work, as well as a few general plumbing questions. At our request, Daniel also explained some options and approximate prices for correcting a previous poor toilet installation by a different company and arranged for Kinnett to send us a written estimate. Overall, we were very happy with this experience and plan to use Kinnett for our future plumbing work.
Consumer from Alexandria, VA
Nov 23, 2023
The representative at Kinnett Plumbing went above and beyond in getting me a same-day appointment. I received a text message letting me know who was coming and the expected arrival time. The plumber, Jack, was knowledgeable and worked quickly to fix the problem (a clogged shower drain). I had not gotten estimates from any other plumbers for this problem so I cannot confirm if the pricing was the best but it seemed reasonable and was consistent with the price I had paid for some plumbing work a few months earlier. I definitely would use Kinnett Plumbing again.

...and 16 more consumer comments for Kinnett Plumbing

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