American Exteriors & Masonry

26 Fairfax St #204
Leesburg, VA 20175 703-443-2699

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Consumer Ratings for American Exteriors & Masonry — 2 Ratings

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Consumer Comments for American Exteriors & Masonry

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Consumer from Purcellville, VA
Jan 19, 2023
Recommended
Consumer from GAINESVILLE, VA
Jan 09, 2021
Not Recommended
3 years ago this company installed a brick and flagstone walkway in front of our house. We have a very active HOA so the plans had to be approved. Once the plans were approved it took 8 weeks and MANY emails to Nate (the design person) in order to get a time for them to work us into their schedule for installation. That should have been a red flag for us to look elsewhere....sadly, we didn't. Our walkway was installed in the fall of 2017. The mortar between the pieces of flagstone cracked and fell out within 4 months of installation. It took months of emails, phone calls and threats to get them to come out to repair the mortar. Once they finally did come out to do the job it was so sloppy I was embarrassed to have it in front of our house. I again mounted an email campaign to the owner Carmen to have them come back and fix their work. Again after months (seriously.. months) of emailing, Carmen finally responded and stated he was actually shocked at how bad the mortar repair looked (sloppy mortar which was all over the brick and flagstone rather than just in the joints). This was fixed and now I find myself again in the position of trying to get them to come back to fix the mortar which is again broken and missing, chunks which are now missing from the stone (there has never been anything dropped on them) as well as large pieces of the flagstone which have come completely detached from the adhesive underneath. They have a 5 year warranty on their masonry projects which is great if you can get them to respond to your correspondence. I am currently awaiting a reply to an email I sent 2 weeks ago. This small walkway and 3 steps cost us $7000 and I am afraid I will never see resolution to the issues with this company. Avoid this company like the plague!!!!