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Mobile PC Masters

6826 William White Way
Haymarket, VA 20169 703-864-5042

Ratings

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Consumer Ratings for Mobile PC Masters — 1 Ratings

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Percent of customers who rated service "superior" for:
Doing work properly
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Promptness/responsiveness
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Overall quality
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Consumer Comments for Mobile PC Masters

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Consumer from Mc Lean, VA
May 15, 2018
Not Recommended
I found this company on Angie's List and they had good reviews, certifications from the cite and so on. My desktop computer had crashed and I was look for in home assistance. I believed I had a power supply issue and it was my work unit so needed help fast. I had a mediocre experience with this company initially, it took about four days to get my computer back which was an eternity as my livlihood relies on it, followed by four months later discovering the work had been done improperly and in a way that not only caused system crashes and recurrence of the power issue BUT shortened the life of my system. I'll paste full review from Angie's below but what I find as troubling as the failure in competent and timely service, is that in response to my complaint the owner, according to Dell, my system's manufacturer, as well the tech community at large, lied. If you search my model number it will populate numerous results saying that my system requires a 460W minimum power supply. Dell factory installed a 460W power supply (I contacted Dell and they confirmed this). It was necessary to work my graphic card among other things. This tech said he replaced my power supply with what was in it. He put in 350W supply, which was no where near enough power and caused my problems and caused me 4 months later to seek more support and discover what he'd done. In suggesting that my 2011 system had been under powered for 6 odd years is comical, the mother board would have fried up year's ago, but if you are an unsuspecting consumer who is seeing what appears to be a stellar listing, you are not computer literate at all and you don't know how old my system is and the absurdity of the position he took, well you might believe him and that makes the action of the lie especially unscrupulous. He also stated that he couldn't find my part at a store, which is pretty impossible to believe now that I've seen what these stores carry and blamed pricing on his lack of big box discounting. I googled the part he put in my machine, exact model and # and it is on bargain sites for as low as $13.99 and he charged me $80 and made me wait while it was shipped. The replacement I had to buy which was a better brand and a 550W was $38. Rely on rankings on here over anything you ever see elsewhere. I feel so stupid for using this company in reliance on that site. Here's the whole review if any interest (again this was posted on the site where I located this tech), "I relied on the reviews on here as well as the Angie's List certification in working with this company (Gordon, who worked on my computer, is the owner I believe) and I am dumbfounded by the disparity between my experience and what people are saying on here. Bottom line is that four months after what I thought was a regrettable decision to work with this company, I’ve discovered it was much worse than I realized and the work that was done on my computer was not competently done. I had no intention of doing a review, although I was not thrilled with the experience with this company (Gordon was quickly responsive when I called-true to what people say on here- and came right over and took my machine, but from there it was a different story). He's personable and presented himself professionally, but when someone takes my computer, says I'll hear from them later that same day and I don't, I'm just left to worry my machine has been stolen and it makes a lasting impression. This is my work machine, it was very troubling to have it broken and he indicated he thought I was probably wrong (I thought it was the power supply) and it was the Mother Board which would be catastrophic... and I'm just left to worry not a peep until I chased after him the following day. I trusted the company based on this site and prayed I got my machine back, hopefully fixed in a reasonable time frame. I don't know what parts cost and trusted the pricing would be fair and quality would be appropriate, again based on this site. Ultimately, even mistakenly assuming the repair had been done properly, I felt the work took longer than it should have, his communication lapse was major to me, and I decided that the high cost of his service was not worth it. What has me speaking up now is that I think it is important to share that in my case he did very poor work and I don't know if he's unscrupulous or was just sloppy, but either way it was unacceptable and troubling. Yesterday, I discovered that the repair he made and charged me handsomely for, was improperly done. Four months later and I had to bring my machine into Microcenter with what I thought was the same power supply problem. It turns out, the supply wasn't dead, it was inadequate for my system causing it to crash and not boot back up. Gordon had installed a 350W power supply in a machine that needed 460W or higher. He also got what appears to be a cheapy part and charged me $80, when a quality 550W power supply cost me less than half that yesterday at Microcenter. I’ve heard of adding margin to parts, but that is gauging in my opinion! Worse, here the part is available locally, yet he made me wait days for the repair due to shipping issues when he could have gone to a store, bought a quality part, still made margin on the mark up and gotten me my machine much sooner. I know all this because when I went to Microcenter yesterday, a super busy place, I got my machine repaired in a matter of a few hours and the actual repair took minutes once they turned to my unit. When I picked it up yesterday I was given the box for the new part (complete with warranty info, manual and price tag - I got nothing from Gordon respecting the part he installed) and the old part installed by Gordon (which is how I can prove that he used an improper part that in addition to causing my system to intermittently crash, may have damaged components, only time will tell). A qualified computer tech should not have made this error. Beware."

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