Value City Furniture

5516 Leesburg Pike
Falls Church, VA 22041 703-998-8667
Checkbook's Top Rating
Quality NO

Consumer Ratings for Value City Furniture — 29 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Promptness of service what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Value City Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Custom upholstery services
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
7 days
Restocking fee what is this?
20%
Return time period for in-stock items (in original condition) what is this?
7 days
Restocking fee what is this?
15%

Consumer Comments for Value City Furniture

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Consumer from Fairfax, VA
Dec 29, 2023
Associates are not helpful and the wait time for furniture is not acceptable.
Consumer from Arlington, VA
Nov 21, 2022
The staff couldn’t answer our questions, or find the couches we were looking for. The sales person hardly spoke English, which made finding our couch much harder. We went to Bobs down the street.
Consumer from Springfield, VA
Aug 17, 2020
Mattress ordered with multiple other items could not be delivered on the originally promised date. We canceled that portion of our purchase because it would have required an additional day off work that was unnecessary. Dining room table is a nice style, but already showing cracks which require furniture putty.

...and 2 more consumer comments for Value City Furniture