Hamiltons Sofa Gallery

5857 Leesburg Pike #B
Falls Church, VA 22041 703-820-8000
Checkbook's Top Rating
Quality NO

Consumer Ratings for Hamiltons Sofa Gallery — 36 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Business Policies for Hamiltons Sofa Gallery

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
30 days
Restocking fee what is this?
25%

Consumer Comments for Hamiltons Sofa Gallery

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Consumer from BURKE, VA
May 18, 2024
We bought a leather sofa, two matching chairs, and ottoman during their Memorial Day sale last year. We chose items that were being displayed in the front window and were in stock--and we genuinely liked them a lot. Thus, we were able to get delivery within a week! We are very happy with the products and feel we got an excellent price.
Consumer from Alexandria, VA
Jan 08, 2024
The $5000 sofa I bought from them is extremely poorly constructed. Cushions don't align, backs are at various angles. Seams aren't straight. I wanted them to take it back. No dice. They sent out a technician who said flat out that he couldn't fix all the problems. They are offering store credit but I want a refund. Currently working with my credit card company to get it partially charged back. I've never written a totally negative review before...but stay away from these people!
Consumer from Chevy Chase, MD
Jul 19, 2023
Hamilton's in Rockville told me I'd get my purchases delivery in 2-3 weeks. When they failed to make that goal, they told me they're not responsible for delivery times. Three weeks later, their deliveryman, Marcelo, had me rearrange my schedule to receive the purchases, then canceled out at the last minute, saying it was raining. Raining?! Crummy excuse from a crummy operation. Avoid them.

...and 9 more consumer comments for Hamiltons Sofa Gallery