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SeCar Auto Wash

3009 Annandale Rd
Falls Church, VA 22042 703-532-1010

Ratings

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?%    
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Consumer Ratings for SeCar Auto Wash — 85 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly
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Consumer Comments for SeCar Auto Wash

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Consumer from FALLS CHURCH, VA
Jul 01, 2024
Not Recommended
I've been a loyal customer of SeCar Auto Wash for 24 years. I patronized this establishment when it was under previous ownership (Stan as manager and his uncle as owner) and continued my patronage when the car wash came under new ownership/management in 2008. I've written positive reviews on SeCar in the past, which saddens me to share about an unfortunate experience that occurred with SeCar's manager yesterday. Never have I experienced or witnessed such disrespectful, unprofessional and unhinged behavior from a business owner or manager. When I pointed out to the manager some damage to my interior of my vehicle (that clearly occurred during the cleaning), he automatically denied that his staff had caused the damage - even without asking them. When I disagreed with his denial, he became loud and irate and started screaming. I immediately noticed the alarm and dismay of the other customers observing the situation as well as the embarrassment of his work crew. I asked him to calm down and stated that all I wanted was his staff to repair my interior door panel, which was would have been an easy fix for his team. He continued to deny responsibility for the damage, loudly protesting at the top of his voice and frantically waving his hands about, refusing to do anything to rectify the situation. I asked him would this situation be worth losing a long-time loyal customer, and he loudly and emphatically responded "I don't care!" and stormed off, fussing and cussing as he went. Stunned by his actions and unprofessional behavior, I appealed to one of his workers, who compassionately listened to my concerns. The worker quickly and easily fixed the damage and I was on my way. While the outcome was ultimately favorable due to the actions of the compassionate staff member, the negative impression left by the manager is lasting and unforgettable. Other reviews I've read indicate that is apparently a pattern with this manager, one that i will not stick around to witness again. I'm done with SeCar.
Consumer from FALLS CHURCH, VA
May 31, 2024
Not Recommended
This car was gotten expensive, and the car washes are not as thorough as they were a couple of years ago. I rarely use this car wash any more.
Consumer from Arlington, VA
May 20, 2024
Recommended
SeCar does a great job cleaning the outside and inside of my car. They are fast and efficient. For an additional cost they will even detail your vehicle. I highly recommend!

...and 82 more consumer comments for SeCar Auto Wash

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