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Mr Tire

9566 Blenheim Blvd
Fairfax, VA 22031 571-234-8764

Ratings

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?%    
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Consumer Ratings for Mr Tire — 1 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for Mr Tire

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Consumer from Fairfax, VA
Jan 30, 2024
Not Recommended
I set up an appointment for an oil & filter change and a tire rotation. The service tech documented the make and model of my vehicle, and included the type and grade of oil I wanted at the advertised price. Next day I'm frequently checking my cell phone to find out the status of the service. I received one unintelligible voicemail around 8:00 a.m.. The voicemail included no indication that it had come from Mr. Tire. I could make out nothing after listening to the Voicemail 4 times. In early afternoon I go to Mr. Tire to check on the status of the service. They tell me they've tried to call me multiple times (research later shows it was twice). I told them I had been monitoring calls and voicemail, and had to deal with multiple spam calls while awaiting their call. The manager tells me that my car takes 6 quarts of oil and that the extra oil will cost me $22 for one quart. I tell them I can supply them with 6 quarts of oil for the oil change if they'd like. The manager tells me that they would STILL charge me the initial advertised price, even if I supplied my own oil an filter. I declined the offer. Based on the make and model of my vehicle, they could have and SHOULD HAVE told me upfront that the work would coast an extra $22. Why the oil cost $22 a quart when the full retail price of that quart 2 blocks down the street is $12 and change....well, I'll let you figure out whether they are price gouging. Bottom line: this location of Mr. Tire practices bait & switch on prices and can't be bothered to keep you informed of issues with a service order.

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