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Silverline Tile and Stone

11302 Westbrook Mill Ln
Fairfax, VA 22030 703-598-4386

Ratings

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Consumer Ratings for Silverline Tile and Stone — 1 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Advice on service options and costs
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Consumer Comments for Silverline Tile and Stone

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Consumer from HERNDON, VA
Nov 25, 2017
Not Recommended
I used this company after the remodeler declined to install the tile I purchased after reading the 4 pages of instructions on required installation techniques. The tile shop recommended the the company and the owner said he had experience in installing this kind of tile. The installed in my opinion had no idea of what he was doing. The remodeler had to correct his installation techniques and I personally had to tell the installer to remove the first batch of tile and redo it. The tile we chose is translucent so any problems in the thinset will show right through the tile. The installer tried to force out the bubbles and grooves from his trowel by hammering on the tile with a rubber mallet. That of course lead to cracked tiles. The installer didn't remove the grout from all the tile. I complained to the owner when he came by to pick up his check and he spend some time with a razor blade scraping and digging out the grout. I paid roughly $70 per square foot for the installation. If the installer understood how to install the tile, that might have been ok. But he didn't. The final insult was that the installer left glass shards from his cutting on my driveway and garage. When I told him to clean it up, he threw a couple of buckets of left over water and grout to wash down the driveway, which just pushed the glass shards further down the asphalt and left a residue on the driveway. The owner offered to cut out and reset some of the broken tile, but we figured it wasn't worth the problem and he said it wouldn't look better anyway.

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