JCPenney
11801 Fair Oaks Mall
Fairfax, VA 22033 703-385-1500
Fairfax, VA 22033 703-385-1500
Checkbook's Top Rating | |
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Quality |
- 22 ratings
- 80% gave a "superior" overall rating
- Compare 83 nearby furniture stores
- "Saleman was exactly opposite of unknowledgeable, rude woman in the Gaithersburg (Lake Forest Mall)..."
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Checkbook Summary of What It Sells ?
Consumer Ratings for JCPenney — 22 Ratings
Percent of customers who rated service "superior" for:
= average for all furniture stores
Overall quality
Promptness of service
Reliability
Advice on choice and use of products
Staff attitudes/atmosphere
Ease of looking at/testing products
Prices
Business Policies for JCPenney
Special services and payment policies
- Choice of upholstery fabrics for most sofas
- Orders for furniture displayed in showroom usually can be fulfilled within two weeks
- Delivers furniture
- Has an online gallery/catalog
- Website lists prices for most items
- Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
- Down payment required
Return time period for special-order items (in original condition)
No returns
Restocking fee
No returns
Return time period for in-stock items (in original condition)
30 days
Restocking fee
$49-$99
Consumer Comments for JCPenney
Aug 10, 2015
Sep 15, 2013