Havertys Furniture

11151 Main St
Fairfax, VA 22030 703-934-0263
Checkbook's Top Rating
Quality NO

Consumer Ratings for Havertys Furniture — 76 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Havertys Furniture

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • Website offers the “See in my room” AR (augmented reality) tool
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Havertys Furniture

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Consumer from FAIRFAX, VA
Feb 20, 2025
I have shopped at Haverties on several occasions and have purchased couches, chairs and miscellaneous decorative items. The sales staff is friendly and willing to offer suggestions. They know their products and explain the differences in similar items. I have been impressed with the quality of furniture at this store and feel like I am getting long-lasting items at a fair price. I have never needed to return or have a piece of furniture repaired. Delivery is prompt and delivery personnel polite and efficient.
Consumer from Centreville, VA
Dec 10, 2022
They seem to be one of the few places we have been able to get furniture that is not over-sized and can fit in a townhouse or smaller room. On the occasions that we have had warranty work done, they have either fixed or replaced the furniture with no hassles.
Consumer from Centreville, VA
Nov 27, 2021
I had bought furniture from Haverty's before, so when I needed to find a particular type of chair for my mother, I visited Haverty's and found exactly what we needed. Unfortunately my mother's health took a sudden downturn only a few days later, but they were nothing but gracious and helpful in processing a refund. I will use them again in the future.

...and 13 more consumer comments for Havertys Furniture