Ourisman Chantilly Toyota

Name: Ourisman Chantilly Toyota
Address: 4135 Auto Park Cir, Chantilly, VA, 20151, US
Telephone: 703-378-2121
Price range: $$$$
Rating: 1.0

4135 Auto Park Cir
Chantilly, VA 20151 703-378-2121

Checkbook's Top Rating
Quality	NO
Price	NO

81 ratings
51% gave a "superior" overall rating
- Prices 34% higher than average
Compare 498 nearby auto repair shops
"I have had my 2018 RAV4 for 4 years and have only gone to Ourisman Chantilly. I most likely pay more..."
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Prices for Ourisman Chantilly Toyota

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Ourisman Chantilly Toyota — 81 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

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Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Ourisman Chantilly Toyota

Number of complaints with local government consumer agencies and (complaint rate) what is this?

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Current BBB report

Makes serviced:

Acura
Audi
BMW
Buick
Cadillac

Chevrolet
Chrysler
Dodge/Ram
Fiat
Ford

Genesis
GMC
Honda
Hyundai
Infiniti

Jaguar
Jeep
Kia
Land Rover
Lexus

Lincoln
Mazda
Mercedes-Benz
Mini
Mitsubishi

Nissan
Porsche
Saab
Subaru
Toyota

Volkswagen
Volvo

Makes serviced under manufacturers' new-car warranties:

Toyota

Consumer Comments for Ourisman Chantilly Toyota

Consumer from FAIRFAX, VA
Apr 02, 2024

I have had my 2018 RAV4 for 4 years and have only gone to Ourisman Chantilly. I most likely pay more for repairs but I get in quickly, get a loaner conveniently on the spot, and my car is fixed the first time. I do only have 53K on it so time will tell if the positive trend continues. Being a single 68 year old woman does not give me concern. I feel I am always given the full picture and it is my choice to follow through on recommended repairs or not. The ease of the experience with them usually makes it worth it for me.

Consumer from Reston, VA
Nov 21, 2023

Any repair or oil change leads to a litany of suggested repairs that can cost into the thousands. We recently brought in the car with the specific guidance, "oil change only." and they came out with suggested services costing hundreds upon hundred more. As a non-car person, I believe I may have trusted the service personnel's recommendations too much in the past. I suggest that you find a repair shop near you known for its honesty.

Consumer from Herndon, VA
Sep 16, 2023

They recently recommended additional multiple service additives not recommended or required by Toyota and also said I had an expensive maintenance issue but weren't specific enough (except for the repair cost). I declined the additives and got two second opinions about the maintenance issue. Neither of the two service providers agreed with the issue and there has not been a problem in the past year and driven thousands of miles.

...and 11 more consumer comments for Ourisman Chantilly Toyota

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