Lowe's

Name: Lowe's
Address: 13856 Metrotech Dr, Chantilly, VA, 20151, US
Telephone: 703-376-6300
Price range: $$
Rating: 1.5

13856 Metrotech Dr
Chantilly, VA 20151 703-376-6300

Checkbook's Top Rating
Quality	NO
Price	NO

90 ratings
56% gave a "superior" overall rating
- Prices 2% lower than average
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"Ordered dishwasher. On scheduled install day, 3rd party installation company called to say the dishwasher..."
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Consumer Ratings for Lowe's — 90 Ratings

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Consumer Comments for Lowe's

Consumer from CHANTILLY, VA
Mar 01, 2025

Ordered dishwasher. On scheduled install day, 3rd party installation company called to say the dishwasher was at Lowe’s but it was defective. They said another dishwasher would be ordered and the new installation date would be in a week. Two days before the scheduled install date, Lowe’s called and asked if I needed a new dishwasher. They had not reordered a new dishwasher. The store employees knew something was wrong but didn’t not contact me until just before the scheduled arrival. I asked to speak to the store manager. He didn’t know what happened but he would order a new unit and installed in a couple of weeks. It would be a month after we placed the initial order. No thanks. We canceled our order and will never do business with Lowes again.

Consumer from FAIRFAX, VA
Jan 06, 2025

I am rating the installation service for my new washer provided by Lowe's in Chantilly. In order to move it across the new floor, without asking they used my bottle of 409 spray to lubricate the floor! Fortunately it didn't contain bleach. The guy said it helps and later I thought why not bring a bottle of spray water?! Then later I discovered they had installed the hot water source to cold intake on the washer and vice-versa!

Consumer from Chantilly, VA
May 28, 2021

I purchased a refrigerator and dryer in mid March 2021. Twice I was given delivery dates but received no call the evenings prior to the delivery advising me of a time. Thus, no appliances. Finally received the refrigerator. My son had to come over to do further adjustments to it in order for it to close properly. The manual I received was not for my frig. The info re the suggested settings for the refrigerator & freezer temperatures and the crisper drawers were for another model. Had to download the proper manual. Over 2 months later I’m still waiting on the dryer. I can’t reach anyone on the phone. I have spent way too much time listening to the ringing of the phones of the various departments they list when you call with questions. NONE of them are ever picked up and then the calls are ended. Horrible customer service.

...and 19 more consumer comments for Lowe's

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Lowe's

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Consumer Ratings for Lowe's — 90 Ratings

Consumer Comments for Lowe's

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