Integrated Media Systems

21140 Ashburn Crossing Dr #155
Ashburn , VA 20166 703-420-5434

Ratings

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Consumer Ratings for Integrated Media Systems — 6 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Consumer Comments for Integrated Media Systems

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Consumer from Dunn Loring, VA
Jan 29, 2019
Not Recommended
The original salesman I spoke with, who convinced me to upgrade to Sony, was terminated. My service request got lost in the shuffle and had to be rescheduled despite my confirming and scheduling time off from work. They rescheduled and two guys came out and did half the work. Later, they said they would send out another guy, alone, who could fix the rest of the tasks. He did fix a lot and I am satisfied with the results because they didn't charge me for the second visit. There is no way it is superior considering how long it took to complete and how much of my time was wasted.
Consumer from REHOBOTH BEACH, DE
Dec 02, 2016
Recommended
I went to IMS knowing that I wanted a quality system for my soon-to-be retirement home that would not bust my budget, but frankly I was overwhelmed by the sheer volume of options, information and opinions. Owner Tom Wells took the time to meet with me personally to determine my wants and budget, which were refined over the course of several weeks. It turned out that I didn't need some stuff that I thought I would, and there were other things Tom suggested that I was unaware of that made a whole lot of sense.
Complicating the matter was the fact that the project house is located in Rehoboth Beach, Delaware. It didn't matter. Tom came to the project site personally to check it out. After the gear was ordered and started coming in, his technicians made trips as necessary to fish wires and install a multi-room audio system and integrated everything with a couple of televisions, one of them a weatherproof outdoor model on a rolling stand to go along with the 8 satellite + sub-woofer exterior speaker package. I also got an upgraded wifi system and intelligent thermostats. All of this is unified with a user-friendly control system that even my technology-adverse wife can operate, remotely if necessary.
I can't say enough how happy we are. The installation crews from IMSVA were polite and professional. Everything looks and sounds great. I have been waiting my whole life for a system like this, and Tom and his company did not let me down.
Consumer from MC LEAN, VA
Jul 28, 2016
Recommended
I can't say enough about these guys. Something that would have taken me two years to figure out, they figured it out in 5 minutes. I ended up not needing a lot of equipment that Crutchfield and Best Buy recommended so I saved about $500 after their fee. I would hire them back for anything they are qualified for.

...and 3 more consumer comments for Integrated Media Systems