Biller & Associates

Ashburn, VA 20147 571-528-6817

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Consumer Ratings for Biller & Associates — 1 Ratings

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Consumer Comments for Biller & Associates

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Consumer from RESTON, VA
May 10, 2024
Recommended
I live in a 1965 split-level townhouse with two flat roofs. In mid-July of 2023, I reached out to my homeowner's insurance regarding a persistent water leak in my crawl space, and was referred to the preferred contractor local franchise of a national restoration company. Six months later, it had failed to identify and address the root cause, allowing the damage to get worse, and was about to winterize my house in the middle of January, i.e. force my family to vacate it, under the pretext of addressing a mold concern that they had not bothered testing for over those six months. I then contacted the National Roof Certification & Inspection Association, who referred me to Scott Biller. Scott proved to be a godsend. He recommended a roofer who corrected areas that a previous roofer had overlooked, identified the cause of the leak as failed couplings in the vertical drain pipe inside the house, provided mold testing, met with the adjuster, coordinated and personally oversaw on a daily basis the complex overlap of the contractors performing the mold remediation, drain line replacement and rebuild, as well as several improvements I had requested. It took Scott three weeks to materialize what the insurance's preferred contractor had failed to achieve in six months, all the while keeping cost under control. In addition, I retained Scott as my owner representative. As such, he consistently, skillfully and very patiently handled all communications with my insurance provider. I could not have hoped for a better outcome. Last but not least, throughout this trying experience, Scott provided moral support and good cheer, and his positive outlook made a world of difference for me. I could not be more grateful.