Costco

1200 S Fern St
Arlington, VA 22202 703-413-3240
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Consumer Ratings for Costco — 158 Ratings

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Percent of customers who rated service "superior" for: | = average for all hearing centers
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Consumer Comments for Costco

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Consumer from WASHINGTON, DC
Mar 07, 2025
Thomas is excellent, thorough in explaining options, pricing, and attention to detail. The only problem I encountered was long wait times for scheduled appointments and limited appointment options.
Consumer from WASHINGTON, DC
Feb 24, 2025
I am not happy with going to a Big Box store to get my hearing aids, but I have no desire to pay 3-4X the price to go to a neighborhood audiologist. Costco offers exceptional value. When I first consulted with them - 7 years ago - I saw a fully trained audiologist and was very confident in the care I received. She had to retire and I am now being seen by a trained audiology technician. I consider him adequate but whenever I find that my hearing aids are not fully up to meeting my needs in all environments, I do wonder if I would receive more comprehensive care elsewhere. The audiology service is also overloaded and it can take weeks or longer to get an appointment. Their return policies are excellent and I think the hearing tests are fine. They offer both Costco brand (Kirkland) and proprietary versions of name manufacturers.
Consumer from WASHINGTON, DC
Nov 03, 2024
Both staff at this hearing aid center are well trained and offer excellent advice about new products as well as fixing older ones. Cost is very low comparatively and the products they offer are durable and provide many options for hearing in different environments.

...and 23 more consumer comments for Costco