Pottery Barn

2700 Clarendon Blvd
Arlington, VA 22201 703-465-9425
Checkbook's Top Rating
Quality NO

Consumer Ratings for Pottery Barn — 14 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Advice on choice and use of products what is this?
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Business Policies for Pottery Barn

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Full payment required at the time of purchase
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
7-30 days
Restocking fee what is this?
$0

Consumer Comments for Pottery Barn

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Consumer from Reston, VA
Mar 01, 2023
In store assesment was fine. But off-gassing of the sleeper loveseat took 6 months with open windows, caused me headaches and I couldn't use the product. Customer service offered to spread some chemical as remedy! The worst experience I ever had with new furniture. Not risking to buy from Pottery Barn again.