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Griswold Home Care

105 Oronoco St #100
Alexandria, VA 22314 703-259-8511

Ratings

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?%    
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Consumer Ratings for Griswold Home Care — 2 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly
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Promptness/responsiveness
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Pleasantness
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Overall quality
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Consumer Comments for Griswold Home Care

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Consumer from Annandale, VA
Aug 14, 2021
Not Recommended
As a new customer, I gave this agency a good rating. That was mainly due to the outstanding aid that was assigned. But I lost that aid as she enrolled in college. Having notified the agency more than a month before her departure, I was never given a replacement. They filled in for two weeks with a substitute that only worked two hours starting anywhere from 6:00 am to 11:00 am. I had no choice in the start times. Subsequently I went six consecutive days without an aid. Often I would be called at or just after the expected start time telling me that I would not have an aid for that day. The final straw was when I was told that they would "brain storm" a solution to getting me an aid at their next staff meeting. I then got a call from the Director with a "take it or leave it" offer. They wanted me to agree to having an eight hour shift every day. That would have almost doubled my weekly fees. I immediately terminated this agency.
Consumer from Annandale, VA
Oct 22, 2019
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