Skippack Automotive
Schwenksville, PA 19473 610-584-0997
| Checkbook's Top Rating | |
|---|---|
| Quality | NO |
| Price | NO** |
- 16 ratings
- 88% gave a "superior" overall rating
- Compare 356 nearby auto repair shops
- "Skippack Automotive has been taking care of my vehicles for almost 30 years. Highly recommended."
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Consumer Ratings for Skippack Automotive — 16 Ratings
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Consumer Comments for Skippack Automotive
Jan 21, 2020
Feb 28, 2017
I dropped off my truck for state inspection after first having gone over it myself. (I am a licensed state inspector myself, have been an ASE certified master technician, and have manufacturer certifications, but am not currently working at an inspection station.) Bob called telling me they were failing it for too much play in the pitman arm. When I checked it myself, it was marginal, but I was okay with replacing it. Bob also wanted to replace the idler arm while he was at it, and also tried to upsell a fuel filter, saying that the existing one was looking like it had been there a while, and looking for permission to look into noise from the transfer case. I was interested only in the pitman and idler arms, but unfortunately he wanted way too much for the work and I've done this job many times myself working for a nearby dealership. So I picked up the truck and drove it home.
When I got the truck home, only about 5 miles away, and pulled the front wheels, I found that the outer CV joint boot on the left-front axle was cut by the small band and there was CV grease around the tire, wheel well, and suspension arms. This area was clean before I took the truck to Skippack for inspection. Bob had mentioned nothing about the CV boot being cut or leaking. So did this coincidentally happen on the short 5-mile drive home? If so, it would have had to happen as I left their shop with the amount of grease I found. Did Bob or his technician somehow completely miss it? (not likely) Or is there more to it than that?
After replacing not only the pitman and idler arms, but now also the left-front axle, I returned to Skippack Automotive to have it reinspected and stickered. After the work was done, I explained to Bob what I found when I first took the truck back home. Bob's only reply was "CV boots aren't an inspection item." That's true, but neither are fuel filters and transfer case noises, which he wanted to upsell. It seems odd that he'd want to upsell a fuel filter but not an easily-replaced axle shaft with a lot more margin. So was this merely coincidence, a gross oversight, or foul play? I can't say with certainty that it was foul play. But this smells bad enough that I can't trust them and no longer can recommend them.
Dec 06, 2013