La-Z-Boy Home Furnishings & Decor

All locations combined
Checkbook's Top Rating
Quality NO

Consumer Ratings for La-Z-Boy Home Furnishings & Decor — 127 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Reliability what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for La-Z-Boy Home Furnishings & Decor

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Repair services available for case pieces and/or upholstered furniture
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Website offers room designer software
  • Custom upholstery services
  • In-home interior design services available
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • Downpayment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
30%

Consumer Comments for La-Z-Boy Home Furnishings & Decor

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Consumer from Wilmington, DE
Dec 01, 2018
They do not back up their products. Deliver obviously defective products and then bring in contract service company to repair in home. This company is on the decline. All customer service decisions have been removed from the stores and are at a corporate level. They are closing locations that are not corporately owned.
Consumer from Parkesburg, PA
Jul 14, 2017
furniture was delivered defective and damaged