Prestige Subaru of Turnersville

4271 Black Horse Pike
Turnersville, NJ 08012 856-629-9200

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Consumer Ratings for Prestige Subaru of Turnersville — 4 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Consumer Comments for Prestige Subaru of Turnersville

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Consumer from ELKINS PARK, PA
Jun 11, 2024
Not Recommended
Purchased 2023 Solterra EV 11/22. Did not finance vehicle but finance guy sold us a 60 month warranty. He stated warranty was for dents and scratches, and the repair company would come out to wherever we were. I waited some 18 months until we had a few scratches, called for service under the warranty. Was told the warranty only applied to TIRES and DENTS, and that we had to go to a participating dealership. We were never provided anything in writing other than a one page printout for a Fidelity Warranty Services, Inc. Vehicle Protection Plan Road Hazard Tire and Wheel Service Contract, that was printed out after I signed a scratch pad and it said I agree to be bound by all pages of the contract (NO CONTRACT WAS EVER PROVIDED). The one pager just had my info and the vehicle info. Unfortunately, when we finally called the warranty company, and then the dealership, the service the finance and general manager (Brett Herington) both said it did not cover scratches and I could only get a prorated refund. Although neither was a witness to what we were told, they insisted no one lied to us. I am a Contracts Attorney, and my Husband a computer and tax professional. We know exactly what we were told or we never would have paid an absurd amount for a warranty that may have required us to return to this far away out-of-state dealership to repair only tiny dents and wheel/tire imperfections. (That's all that's covered, no scratches or tiny dents if paint is missing). They will never get any more business from us and I hope this saves someone reading this from giving them your business,
Consumer from Williamstown, NJ
May 08, 2019
Recommended
Consumer from Mullica Hill, NJ
Jan 26, 2019
Recommended

...and 1 more consumer comment for Prestige Subaru of Turnersville