Macy's

1375 Commerce St
Roseville, MN 55113 651-639-2040
Checkbook's Top Rating
Quality NO

Consumer Ratings for Macy's — 42 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
Overall quality what is this?
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Advice on choice and use of products what is this?
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Staff attitudes/atmosphere what is this?
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Ease of looking at/testing products what is this?
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Prices what is this?
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Business Policies for Macy's

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • Has an online gallery/catalog
  • Customers can order directly from store’s website
  • Soil and stain treatment for upholstered furniture upon request
  • Custom upholstery services
  • Website lists prices for most items
Store's payment policy for furniture that is special ordered
  • No payment required until furniture arrives
Return time period for special-order items (in original condition) what is this?
3 days
Restocking fee what is this?
25%
Return time period for in-stock items (in original condition) what is this?
3 days
Restocking fee what is this?
15%

Consumer Comments for Macy's

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Consumer from SAINT PAUL, MN
Mar 31, 2024
We always shop around and, more often than not, we end up purchasing from them. Great staff.
Consumer from Saint Paul, MN
Nov 03, 2022
I was not notified that it would be six months before the couch would be delivered and gave my old couch away so had no couch to sit on for 6 months. Employee told me a large sectional would fit fine in my living room and when it was finally delivered it was way too big and several pieces had to be returned.
Consumer from Saint Paul, MN
Aug 18, 2020
Really nice furniture backed by large retailer.

...and 1 more consumer comment for Macy's