Hopkins Carpet One Floor & Home

Name: Hopkins Carpet One Floor & Home
Address: 907 Hopkins Ctr, Hopkins, MN, 55343, US
Telephone: 952-933-8944
Rating: 4.5

907 Hopkins Ctr
Hopkins, MN 55343 952-933-8944

Checkbook's Top Rating
For sales service
For installation service
Price	No Data

30 ratings
93% gave a "superior" overall rating
Compare 26 nearby carpet stores & installers
"At times we've bought budget level carpet elsewhere, but whenever we want a quality carpet with..."
Read More Comments

Prices for Hopkins Carpet One Floor & Home

Checkbook's price comparison score what is this?

Consumer Ratings for Sales Service for Hopkins Carpet One Floor & Home — 15 Ratings

Percent of customers who rated service "superior" for: | = average for all carpet stores & installers

Overall quality what is this?

Advice on choice and use of products what is this?

Promptness of service what is this?

Staff attitudes/atmosphere what is this?

Ease of looking at/testing products what is this?

Reliability (standing behind products) what is this?

Consumer Ratings for Installation Service for Hopkins Carpet One Floor & Home — 15 Ratings

Percent of customers who rated service "superior" for: | = average for all carpet stores & installers

Overall quality what is this?

Doing work properly on first try what is this?

Starting and completing work promptly what is this?

Complaints for Hopkins Carpet One Floor & Home

Number of complaints with BBB

Current BBB report

Consumer Comments for Hopkins Carpet One Floor & Home

Consumer from Hopkins, MN
Feb 15, 2023

At times we've bought budget level carpet elsewhere, but whenever we want a quality carpet with expert installation, we've learned we can totally rely on Hopkins Carpet One!

Consumer from Minneapolis, MN
Oct 20, 2021

I was there three times. The first two times were to get carpet samples. The first time I went in, a woman asked two gentlemen if they could help me. Both made excuses and said they couldn’t. The woman grudgingly asked if she could help me. As she was showing me some carpet samples, she suddenly informed me that they closed at 5:00. It was 4:30. (I worked retail for 15 years. I understand her wanting to get out on time, but it’s not good customer service to make the consumer feel rushed. I had planned to return if time ran out during the consultation.) I ended up leaving with 15-20 minutes to spare. Before I left. I was told to return the samples within two days. Given that it was late in the day, it meant I only really had it one full day. Maybe that is the standard, but it didn’t give me much time, especially since I was not close to the store. The next time I went was two days later. I dropped off the samples and wanted to get a couple more. The woman was talking to an elderly couple. She was very pleasant to them and engaged them in casual conversation. She then began entering information into her computer as they began to look around the store. She looked at me and said, “You’ll have to wait.” Not “I‘ll be with you in a moment,” or “I’m sorry. I’ll be with you as soon as I can.” When I told her I wanted to find some more samples, she said, “ You know where to look.” I found a few other samples and began to wait to check them out. A gentleman finally offered to help me with that. When I went back to drop off the last samples, the woman greeted me as I walked in. Not once in all the times we talked did she smile or make any positive remarks. She never told me about the different types of carpet or really gave me much information about carpets. I felt as though I was someone she had to deal with rather than a valued customer. I finally dropped off the samples and told her that it just wasn’t working out. I plan to replace the carpet in six rooms in my house and carpet my steps. They will not get my business nor any recommendations.

Consumer from HOPKINS, MN
Sep 15, 2013

I needed indoor/outcarpet, and they were willing to cut the carpet to my exact specifications at the store. I did not need to have them install it for me.

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint counts from local consumer agencies and attorney general offices

Carpet Stores & Installers Articles

Best Places to Buy Carpet

You’ll want to do your shopping at stores where you can get good advice, good selection, quality installation services, and honest business practices—at reasonable prices.

How to Avoid Getting Floored on Carpet Prices

Comparing carpet prices is not easy, largely because many retailers change carpets’ style names from the names bestowed by the manufacturers. But taking the time to do some shopping will pay off big.

How to Find the Right Carpet for Your Space

Because carpeting affects the look of a room, lasts a long time, and can cost thousands of dollars, take time to make good decisions about many issues, including: color, style, pattern, texture, padding, and price range.

Carpet Shopping Do’s and Don’ts

You may save money—and you’ll certainly reduce the risk of service foul-ups—by following a few guidelines when dealing with stores and installers.

How to Care for Your Carpet

After you’ve spent a pile of money on carpeting, you’ll want to prolong its life. The most important carpet-care practice is regular vacuuming. Another key is to clean up spills quickly and get a professional cleaning when it becomes visibly dirty.

Harmful Emissions Possible from New Carpeting

Chemically sensitive or allergy-prone individuals have complained of watery eyes; runny noses; burning sensations in the eyes, nose, and throat; headaches; rashes; and fatigue related to gasses caused by newly installed carpet and pad and the adhesives used in their installation...