Rudy Luther Toyota

Name: Rudy Luther Toyota
Address: 8805 Wayzata Blvd, Golden Valley, MN, 55426, US
Telephone: 612-424-7924
Price range: $$
Rating: 3.0

8805 Wayzata Blvd
Golden Valley, MN 55426 612-424-7924

Checkbook's Top Rating
Quality	NO
Price	NO

105 ratings
71% gave a "superior" overall rating
- Prices 2% higher than average
Compare 319 nearby auto repair shops
"What follows is fair warning based on my experience: I brought my Camry in to repair a..."
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Prices for Rudy Luther Toyota

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Hourly labor rate for major mechanical repairs

Consumer Ratings for Rudy Luther Toyota — 105 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

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Complaints for Rudy Luther Toyota

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Current BBB report

Makes serviced:

Toyota

Makes serviced under manufacturers' new-car warranties:

Toyota

Consumer Comments for Rudy Luther Toyota

Consumer from MINNEAPOLIS, MN
Nov 11, 2024

What follows is fair warning based on my experience: I brought my Camry in to repair a weak A/C, and told them I had the extended warranty (Vehicle Serviced Agreement (VSA) from Toyota) in force. - They claimed “A/C work would not be covered but we’ll call to see if they’ll make an exception”. (They never called VSA. It turns out, A/C repair *is* covered under VSA). - They fully filled the A/C with refrigerant and dye (to diagnose leak). (They *should* have charged a minimum amount of refrigerant (i.e., less expensive) for diagnosis). - They charged me a total of $746 including $418 for refrigerant. (I later discovered that I should not have not been charged since A/C is indeed a covered repair under VSA). - I later dropped the car off to locate the leak and repair the A/C. They told me repairs would cost $1500. I chose not to authorize those repairs and then subsequently called VSA and found that repairs and diagnosis are covered with no deductible to me. - I later dropped the car off for the A/C repairs, and gave them the VSA agreement number (which they could easily find via the car VIN). I instructed them to verify warranty coverage and to call me before doing any work. (They did neither.) - When they called to tell me I could pick up the car, they told me “the wheel lugs are *broken*, we can replace for $200”. (This was a bald-faced lie, a scare tactic. I had previously replaced OEM chrome covered lug nuts with perfectly fine stainless lug nuts : Google “lug nut swelling”) - When I later picked up the car, they presented me with a bill for $1500 for the repair. (I should not been charged at all.) - I refused to pay this. (After some hassle, they did return the car keys to me.) - I asked them to contact VSA and make a claim for the earlier diagnosis work so I could be reimbursed. They said they’d have to talk with someone internally at the dealership the following week. (I never heard back from them.) - I called and left a message to contact me with the status of reimbursement for the diagnosis work. (I never heard from them.) Note that claims to VSA have to be made from the repair shop. The agreement owner (me) can’t themselves make a claim, so I have been at the mercy of the service department. Bottom line, I’m out $746 that should be $0. I was treated like a rube, a wallet to be picked. I certainly will never use Rudy Luther Toyota again. Consider yourself warned.

Consumer from Plymouth, MN
Apr 28, 2024

Great service, but you pay for it.

Consumer from Minneapolis, MN
Jan 18, 2020

My Prius has been 'cared' for by Rudy Luther, Golden Valley since I purchased it in 2007. Friendly, helpful, decent prices. I trust the service.

...and 2 more consumer comments for Rudy Luther Toyota

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