Best Buy/Geek Squad

11725 Berry Rd
Waldorf, MD 20603 301-632-5740
Checkbook's Top Rating
Quality NO
Price No Data

Prices for Best Buy/Geek Squad

Checkbook's price comparison score what is this?
?
Company's charge for an estimate if work is not done
?

Consumer Ratings for Best Buy/Geek Squad — 14 Ratings

Register here and see full info on Best Buy/Geek Squad, FREE.
Percent of customers who rated service "superior" for: | = average for all computer repair shops
Doing work properly what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    
Advice on service options and costs what is this?
?
?%    
Overall quality what is this?
?
?%    
Overall quality: percent who rated shop "adequate" or "superior" what is this?
?
?%    

Types of equipment shop repairs:

  • Apple desktops
  • PC laptops
  • Apple laptops
  • PC desktops
  • Tablets

Consumer Comments for Best Buy/Geek Squad

Register here and see full info on Best Buy/Geek Squad, FREE.
Consumer from CLINTON, MD
Apr 13, 2025
Generally I have trusted them to do good work. On this case the price for service they recommended was exorbitant and not promised to improve the computer's performance. I could buy another computer for that price. I was able to do the work myself for a tenth of what they wanted.
Consumer from Clinton, MD
Sep 22, 2021
Worst customer service ever experienced. They don't answer calls and if they do they drop your call or keep referring you to other techs. Their corporate office is just as shameful. No help whatsoever Would not recommend!
Consumer from ACCOKEEK, MD
Jul 27, 2015
This rating is based on buying a "Geek Squad" membership; roughly $300 for 3 years. I used their telephone/online support to try to fix a problem with internet "Not Responding, Try Again" problems and to tell me where my data is going all-of-a-sudden. (They said it would be a couple of weeks before they could do it in-store.) They ran a bunch of standard scans to be sure I was virus-free, removed a lot of "junk" data such as browsing history and turned off most automated services, including important program update services like Windows Update (Duh!!!), which I got them to restore. I filed a review telling them they had NOT solved my problems, and they never got back to me. Since they did not specifically address my problems in the first place, it seems useless to follow up. I spent too much time with them already.

They did save a friend's computer whose data was being held hostage in a $300 money-transfer scam, but my experience has not been good.

...and 1 more consumer comment for Best Buy/Geek Squad